2-1-1 Navigation Center Agent Job at Helping People - United Way of Greater St. Louis, Saint Louis, MO

WkJlNWt2M2NoSCs5VkY2MG5sSlIrSUo1VVE9PQ==
  • Helping People - United Way of Greater St. Louis
  • Saint Louis, MO

Job Description

Job Description

Job Description

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. Here, you'll work with passionate and committed colleagues, volunteers and community members who all have one goal - helping our neighbors. This is more than a day job. It's a mission. Come work with us!

2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources.

2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person's needs and properly referring them to an appropriate health and human service organization.

This position includes:

  • Receiving in-bound chats, telephone calls, and emails from people requesting assistance.
  • Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs
  • Identifying and escalating priority issues documenting all call information according to standards
  • Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam.

    If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you!
  • Requires a Bachelor's degree or high school diploma with 3+ years experience in social service and/or call center environment;
  • A basic knowledge of social service systems and how individuals access services
  • Advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm
  • Proficient in Microsoft Office (MS365) applications, and be able to utilize multiple computer-based systems for documentation.

While this role has the opportunity to work remotely, all employees must live in the metro St Louis area (Illinois or Missouri).

Employment is contingent upon successfully passing a background check.

United Way of Greater St. Louis is an Equal Opportunity Employer

Job Tags

Work at office, Remote work, Live in,

Similar Jobs

Domino's Franchise

General Manager Mill Valley Job at Domino's Franchise

Job Description Create purchase orders for location Write schedule Hire/Train employees Daily food quality checks Take in person and phone orders Make pizzas Follow food safety standards Good Customer service skills Pass background test ...

Vetted Health

Hematologist/Oncologist Needed for Locum Tenens Coverage at Facility in Canton, Ohio Job at Vetted Health

 ...A Hospital with a Cancer Center is seeking a Hematologist/Oncologist for locum tenens coverage. Canton, Ohio is known for its Pro Football Hall of Fame, the William McKinley Tomb, and the McKinley Presidential Library and Museum! The position requires 24-hour inpatient... 

Akron Children's Hospital

Provider Recruiter Job at Akron Children's Hospital

 ...may be required. Responsibilities: # Serve as the primary resources for hiring department and leadership throughout the recruitment process. Work closely with leadership to understand their hiring needs and help them refine their recruitment strategies by sharing... 

Allied Universal®

Security Officer - Supply Site Job at Allied Universal®

 ...Job Description Allied Universal, North Americas leading security and facility services company, offers rewarding careers that provide...  ..., Education, Government and more. Join the World's Leading Global Security Company! Site Location: Moncks Corner, SC 29461... 

YMCA of San Francisco

After School Site Coordinator - Lynwood Elementary Job at YMCA of San Francisco

 ...recognizing the inherent dignity in all individuals. Position Summary Under the supervision of the Youth Program Director, the After School Program (ASP) Site Coordinator is responsible for daily onsite supervision, program implementation, and the development of youth...