Job Description

Aircraft Cabin Service Supervisor

In-person role at Los Angeles International Airport

Our Pacific Aviation/Superior Aircraft Services (SAS) family creates an environment where, together, we can all succeed by using our individual personalities and having fun along the way. Sound good so far? Want to grow your career? We welcome you to come aboard and join Pacific Aviation! Our Pacific Aviation family creates an environment where together, we can all succeed.

We are an airport service provider dedicated to providing exceptional customer service for some of the world's finest airlines across all their service needs including passenger services, flight operations, cargo services, charter flights, cleaning services, and more. Pacific Aviation operates in three central hubs across the West Coast Los Angeles, San Francisco, and Seattle, and our SAS East Coast operations focus on Boston and Raleigh-Durham plus several other cities.

Summary: The ideal candidate for our Aircraft Cabin Service Supervisor at Los Angeles International Airport is a bright, ambitious, and motivated professional. We are looking for someone who takes pride in providing exceptional leadership experience and fosters a collaborative work environment. This position will supervise the aircraft cabin cleaning team at the Los Angeles Airport, assisting the Aircraft Cabin Cleaning Lead, reporting to the Cabin Service Manager, and ensuring the cabin cleaning operations run smoothly.

People: Supports the Cabin Service Manager, Aircraft Cabin Cleaning Lead, and Cabin Cleaning team

Process: Maintains consistent, efficient processes to deliver seamless support to all team members

Profit: A healthy team naturally provides exceptional service, reduces turnover, and provides a surplus that we can invest in further growth and shared learning

If you have a passion for helping others and are a team player, apply today!

Here's what you will be doing - Core Job Responsibilities:

• Supervisors have ownership of operational service delivery to ensure contractual obligations are being met for their assigned shifts and teams.
• Utilize monthly schedules ensure the shift will be fully staffed and able to deliver an exceptional level of services
• Conduct pre-operation and post-operations briefings to discuss daily plans with team members, address any questions, plan for contingencies, and discuss lessons learned
• Monitor the delivery of services, delegate responsibilities, coordinate team members to support areas of greatest need, and remove roadblocks for team members
• When issues arise during the operation, gather relevant information, identify the correct course of action, and be the decision maker to help customers and team members overcome challenges
• Hold team members accountable to operational service performance standards, security requirements, safety practices, and airport regulations
• Confirm with team members that all operational documentation has been properly completed and submitted after each flight
• People Development & Management
• Supervisors support team training and development.
• Execute developmental plans to help team members improve technical skills and achieve strong performance.
• Provide regular on-the-job training to help team members learn how to execute duties and ensure responsibilities are fulfilled to standards
• Provide consistent coaching to team members by conducting regular feedback loops and engaging team members on a personal level to help individuals achieve personal and professional goal
• Identify top performers and collaborate with the Account Manager to identify future leaders.
• Foster a positive workplace culture that is rooted teamwork, collaboration, and communication by facilitating opportunities for team members to feel connected to one another and by actively working to resolve challenges impacting team cohesion
• Supervisors have ownership of the administration responsibilities duties to manage the shift
• Complete and submit company, airport, and airline documents in a timely manner with an attention for detail and accuracy.
• Enforce and follow all company, airline, and airport procedures
• Meet the operational performance target, safety, quality and on time
• To lead a group of team Leaders and subordinates
• To maintain a professional relationship with customers, employee, and authorities
• Maintain LAWA badge requirements, such as the Driver icon for AOA
• Ability to safely drive the company van to transport employees to/from the aircraft

What we are looking for:

• A Growth Mindset: we are looking for individuals who are interested in personal and professional growth as we are committed to growing our people and advancing their careers.
• Professionalism: we are looking for individuals who demonstrate professional etiquette, behavior, and courtesy as our customers rely on us to help them with all their needs.
• Decision Making & Organization: we are looking for individuals who understand how to organize and prioritize their work to ensure the most pressing tasks get completed
• An Eye for Detail: We are looking for individuals who have an eye for detail as there are many documents that need to be submitted to the airport, the airline, and the airplane to successfully depart a flight.

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