Job Description

Job Description

Job Description

ASSISTANT GENERAL MANAGER - Romulus Athletic Center

Sports Facilities Management, LLC

LOCATION: Romulus, MI

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Romulus Athletic Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Romulus, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Romulus Athletic Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Assistant General Manager (AGM) will be responsible for the management of the operations of the facility and will lead the prospecting and negotiation of tournament events. Operational responsibilities include but not limited to: guest services, tournament operations, facility & grounds maintenance, creating and executing special events, parking and other park operations. The AGM will also work closely with other departments to manage staff scheduling and training.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Prospect and lead the sourcing of tournament / sports events for the venue
• Negotiate deal points for tournaments, including ancillary revenue streams
• Create and execute in-house tournament events
• Overseeing the venue team's safety, quality, service, sales, and cost controls
• Overseeing the guest services & event operations teams
• Guest satisfaction systems, training, monitoring, and reporting
• Overseeing complex admissions, parking, and photography sales
• Overseeing the facility maintenance and janitorial departments
• Primary contact for all events after they have been contracted
• Event operations and execution with the highest level of excellence
• Oversight and implementation of all tasks related to operations development
• Participating in planning/strategic meetings
• Participating in the acquisition & training of staff
• Developing/integrating facility management software
• Developing operational Key Performance Indicator Reports (KPI)
• Helping with the implementation of marketing plan/strategy
• Developing the operational schedule
• Leading facility program schedule development
• Overall development, promotion, and sale of non-academy facility programs
• Serving as Manager-on-Duty ("MOD") during events
• All other duties assigned by the General Manager

MINIMUM QUALIFICATIONS:

• A bachelor's degree in recreation, sports management or related field and 3-5 years appropriate experience, or the equivalent combination of education & experience is required
• Must have excellent interpersonal, problem solving and negotiating skills
• Must be a team player
• Must have excellent verbal and written communication skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours.)
• Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period of time
• Prior responsibility in daily P&L management and budget oversight

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise

Job Tags

Similar Jobs