Job Description

Job Description

Job Description

Company Summary

Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems are also partnered with SP Plus Parking

Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities.

Scope of Position

This role will support the day-to-day management of the valet operation to ensure the operation is fostering excellent guest experience, good client relations and promoting a professional and courteous image. Additionally, this role will play a key part in creating and implementing a successful staging plan by utilizing all aspects of the location layout to ensure maximum parking capacity.

Essential Duties and Responsibilities

To perform the Asst. Manager position successfully, an individual must be able to satisfactorily perform each essential duty and responsibility listed below with minimal supervision:

• Participate in programs to improve client and guest satisfaction
• Ensure guests are receiving timely and exception service by:
  • Courteously assisting guests by answering any questions they may have
  • Assisting guests in and out of their vehicle;
  • Driving, parking and retrieving guest vehicles in a safe and professional manner; and
  • Having a thorough knowledge of all areas of the valet operation, major streets, landmarks and freeways in the area.
• Create a staffing schedule according to the anticipated daily vehicle volume
• Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times
• Prepare and process daily paperwork according to audit compliance standards
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations
• Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager
• Review damage claims
• Assist with hiring, training, and coaching an excellent valet team
• Substitute for any position, if necessary
• Complete other duties as needed

Position Requirements

The requirements listed below are representative of the knowledge, skills and/or abilities required for an individual to successfully perform the Asst. Manager position:

• Speaks clearly; Listens and gets clarification; Responds well to questions
• Writes clearly and informatively; Able to read and interpret written information
• Have a strong guest orientation and positive attitude. Able to respond to requests for service and assistance in a courteous and professional manner
• Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events
  • While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment.
  • The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds
• Exhibits sound and accurate judgment

Starting Hourly Rate of Pay

The starting rate of pay for the Asst. Manager position is $24.00 hourly.

Availability to Work

Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment.
• The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

Education Requirements

The individual selected for the Asst. Manager position must:

• Possess a high school graduate and
• Possess a minimum of six months of preferred valet experience

Global Parking Systems is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law.

Global Parking Systems does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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