Bilingual Customer Service Rep Job at Five Star Call Centers, Miami, FL

WlJLNW0vdlhoWHEwVlZ1OG5sOWU5WU4r
  • Five Star Call Centers
  • Miami, FL

Job Description

Job Description

Job Description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is  work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

  • Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
  • Previous 1 year customer service or customer support experience required
  • Previous 1 year call center or office background experience required
  • Bilingual/Fluent in English and Spanish
  • Technical savvy able to toggle between multiple browsers & systems using dual monitors
  • Previous remote work from home experience preferred
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and enthusiastic verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Equipment Provided - Equipment will be shipped to you.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

  • Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Shifts between 8:00am-10:30 pm (EST) ; Work Days - Mon-Fri 
  • Paid Training - typically 1 week from 9:00am-6:00pm (EST)
  • Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Powered by JazzHR

z1RmwWASqb

Job Tags

Full time, Remote job, Shift work, Night shift,

Similar Jobs

NVS Transportation LLC

Class A Driver - Car Hauling Job Job at NVS Transportation LLC

Class A Driver - Car Hauling JobNVS Transports has a great opportunity for a Car Hauler driver to be part of our amazing team. Our main focus is on providing quality work, safety, and especially professional growth for all our employees.Come and join us!NVS Transportation... 

Broyles 8780, Inc.

Physician / Urology / Missouri / Permanent / New St. Louis Area Urology Opportunity Job Job at Broyles 8780, Inc.

 ...housing, a low cost of living, and a great environment to raise your children. Enjoy Professional Sports Year Round International Airport Makes Travel Convenient Exceptional Shopping and Fantastic Dining Urban Amenities Balanced with Outdoor Recreation Prominent Private... 

Jerry.ai

Remote Inbound Sales Agent (P&C) Job at Jerry.ai

 ...to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for an Insurance Sales Agent who can work weekends and evenings to join our growing team! This role is 100% remote, we provide all work equipment needed. In this... 

Sanford Health

LPN - Pediatrics Veterans Square Clinic Job at Sanford Health

 ...locations and 46 medical centers, Sanford Health is one of the largest and fastest-growing...  ...with one provider * Rooming pediatric patients * Administering medications...  ...generous time off package to maintain a healthy home-work balance. For more information about... 

Cella

Writer (Remote) Job at Cella

 ...prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.PandoLogic. Category:Media, Keywords:Content Editor, Location:Elk Grove Village, IL-60007