Job Description

We are seeking a detail-oriented and analytical Cash Applications Specialist to join our leading Healthcare client in Center City. This role is responsible for accurately identifying, processing, and reconciling premium and non-premium payments while ensuring compliance with internal controls and regulatory guidelines. The ideal candidate will collaborate with cross-functional teams, including Accounting, Billing, and Accounts Receivable, to resolve payment discrepancies and enhance overall efficiency.

Key Responsibilities:

• Accurately identify and input premium and non-premium payments into relevant systems using established procedures.
• Perform quality cross-checks to ensure the accuracy and integrity of data entered.
• Adhere to departmental MAR controls to maintain compliance and process integrity.
• Research payments received in-house or via bank imaging tools, resolving discrepancies as needed.
• Work closely with internal teams (Accounting, Billing, AR) to ensure payments are properly allocated and reconciled.
• Build and maintain relationships with external business partners and bank vendors to facilitate payment issue resolution.
• Meet critical deadlines for payment research and application, ensuring all Service Level Agreements (SLAs) are achieved.
• Manage batching and prepping of incoming mail in compliance with internal controls.
• Process and resolve daily exception reports, particularly during peak periods such as Open Enrollment.
• Understand various payment adjustments and their impact on customers.
• Analyze and interpret data trends to proactively resolve payment issues.
• Maintain departmental production and quality metrics while identifying opportunities for process improvements.
• Transmit checks via Remote Deposit Capture (RDC) & Virtual Lockbox, ensuring appropriate reporting.

Qualifications:

• Bachelor’s Degree or equivalent experience (up to 2 years of relevant work experience).
• Strong ability to manage competing priorities in a fast-paced environment.
• Effective team collaboration for problem resolution and strategic planning.
• Strong analytical skills with the ability to assess data and determine root causes.
• Exceptional attention to detail and ability to meet deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Preferred: Treasury experience in the Healthcare/Insurance industry.
• Preferred: Knowledge of Oracle applications and PeopleSoft.

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