Job Description
STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!
This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.
“Beware of scams. S3 never asks for money during its onboarding process.”
Job Title: CISCO Voice Engineer
Contract: 12+ Months
On Site
Location: Tampa, FL
Job ref# 240572
Responsibilities:
Defining Configuration Specifications and Business Analysis Requirements:
Collaborate with stakeholders to understand collaboration technology needs.
Define configuration specifications collaboration systems.
Gather business analysis requirements to align solutions with organizational goals.
System Management and Optimization:
Configuration, maintenance, and optimization of collaboration systems.
Plan and execute MAC requests related to collaboration systems.
Quality Assurance:
Perform quality assurance checks on collaboration systems and processes.
Ensure collaboration systems meet performance standards and user expectations.
Technical Troubleshooting:
Investigate, troubleshoot and remediate collaboration systems issues.
Provide recommendations to the team for improvements.
Contractor Management:
Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
Ensure timely project execution and adherence to quality standards.
System Experience:
Cisco CUCM VoIP System
Cisco PCCE (Contact Center System)
Cisco Cube
Cisco Video Conference systems Managed via Control Hub
Microsoft Teams meetings
Requirements and Skills:
Proven experience in managing Cisco collaboration and Contact Center technologies.
Strong troubleshooting skills and ability to handle complex issues.
Dial plan and call flow/routing management
Project management experience for successful system implementations.
Vendor management experience.
Excellent communication and collaboration skills.
Core Competencies:
Takes ownership and acts with integrity.
Drives operational excellence for customers.
Builds strong, collaborative relationships.
Cultivates innovation and embraces change.
Thinks strategically and exercises sound judgment.
Preferred Certifications:
Associate/Intermediate level:
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Certified: Teams Support Engineer Specialty – Certifications | Microsoft Learn
SIP Training and SSCA Certification – SSVVP Voice and Video over IP training and certification (thesipschool.com)
Certification | BICSI – Installer & Technician, DCDC
Professional/Expert/Advanced level:
Microsoft 365 Certified: Teams Voice Engineer Expert
SIP Training and SSCA Certification – SSCA ‘Elite’ SIP training and SIP Certification (thesipschool.com)
Certification | BICSI – RTPM, RCDD
CCNP Collaboration – Training & Certifications – Cisco
CCIE Collaboration Certification and Training – Training & Certifications – Cisco
Job ID: JOB-240572
Publish Date: 07 Mar 2025
Tagged as: CISCO Voice Engineer
#J-18808-Ljbffr Strategic Staffing Solutions
Job Tags
Contract work, For contractors, Visa sponsorship,