Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About Your Role:

You will be a key contributor in building and supporting the core Contact Center applications, leveraging modern technologies and automation to power exceptional customer experiences—both internally and externally. You will be the go-to expert for application functionality, collaborating closely with business partners to drive innovation, AI adoption, and impactful solutions.

What You'll Do:

• Collaborate across business and IT teams to implement and support new capabilities within the Contact Center Technology stack and self-service platforms.
• Lead efforts to integrate AI-driven automation and natural language processing into Contact Center workflows.
• Ensure high availability and performance of the Contact Center platform by responding swiftly to issues, questions, and concerns.
• Participate in systems integration efforts as new needs arise, including cloud-native and hybrid deployments.
• Design, develop, and implement software applications using Python, Node.js, .NET, or equivalent technologies.
• Build and maintain CI/CD pipelines and DevOps practices to streamline development and deployment processes.
• Perform coding, testing, and debugging of applications to ensure optimal performance and scalability.
• Maintain and improve existing codebases and lead peer review processes.

Experience You'll Need to Have:

• 4+ years of experience in software development.
• 2+ years of experience in Python, Node.js, .NET, Java, C#, C++, or similar programming languages.
• 2+ years of experience in SQL databases.
• 2+ years of experience with CI/CD pipelines and DevOps practices.
• 2+ years of experience supporting and administering omni-channel cloud Contact Center solutions such as Genesys, NICE, Verint, or Cisco.
• 2+ years of experience with SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), and WebRTC (Web Real-Time Communication) technologies.
• Direct experience implementing Cloud Contact Center solutions in enterprise environments.
• Experience integrating AI technologies into Contact Center platforms for automation and enhanced customer experience.

Experience That Would Be Great to Have:

• Strong understanding of integration methodologies, testing, and deployment processes.
• A natural curiosity and passion for the Contact Center space, with a drive to lead modernization and innovation.
• Initiative-taker mindset with the ability to proactively partner with both IT and business stakeholders.
• Experience in the financial services industry and Contact Center/Self Service domain.

Important info about this role:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• We’re better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.

#LI-IH1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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