Customer Service Lead Job at Value City Furniture, Buffalo, NY

WkJPNmwvM2JoWDJ5VUYrNG1scFMvSUY5WFE9PQ==
  • Value City Furniture
  • Buffalo, NY

Job Description

Customer Service Lead Location Buffalo, NY :

Customer Service Lead (Office lead)

At American Signature Inc., we believe everyone has the right to a well-furnished life. Since 1948, we have been helping families fill their homes with furniture they love. Our company includes more than 125 family-owned and operated stores. As a Customer Service Lead, you are a part of this family and critical to our success. The Office Lead achieves assigned individual/team goals and objectives in a timely and efficient manner and is critical to this goal!

Why you'll want to join our team:

  • Join a historic, family-owned business that has helped furnish the lives of customers for more than 70 years
  • Comprehensive medical, dental, and vision benefits & 401K plan
  • Growth. Our team members are encouraged to develop and move into more challenging roles as their career progresses.
  • Employee discounts at our affiliate brands which include- Value City Furniture, American Signature Furniture, DSW, and American Eagle Outfitters What your day will look like:
  • Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional.
  • May attend sales meetings as directed by supervisor
  • Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice
  • Works with the customer to determine the best delivery date that meets the customer's needs.
  • Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate
  • In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer's needs
  • At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications
  • Partners with the management team depending on the nature of any issue that may arise
  • Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner What will help you succeed:
  • Minimum High School Diploma or equivalent
  • 1-3 years demonstrated office experience in a retail environment, preferably furniture
  • Prior customer service experience in a retail store or call center setting a must
  • Excellent problem-solving skills with a desire to take ownership and resolve customer issues
  • Customer service oriented with a desire to exceed customer expectations
  • Ability to lead others in similar roles
  • Excellent interpersonal communication skills
  • Solid written communications skills
  • Excellent organization & follow-through skills
  • Pleasant, courteous, and professional attitude
  • Team player

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Weekends as needed

Work Location: In person

Job Tags

Hourly pay, Full time, Part time, Work at office, Flexible hours, Shift work, Weekend work,

Similar Jobs

Charlotte Staffing

Internships in Data Science, Math, Statistics or Operations Research Job at Charlotte Staffing

 ...MITRE Internship Opportunities Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challengesand we're committed to the long-term well-being of... 

Synergy Talent Solutions LLC

Environmental Health Safety Specialist Job at Synergy Talent Solutions LLC

 ...Job Description Our client located in Germantown, WI is adding a direct hired EHS Specialist to their continually growing team. In this role you will be a leader in the development, deployment and continuous improvement of programs and systems that support environmental... 

DSA Doors

Marketing Manager Job at DSA Doors

 ...Job Description As the Marketing Manager at DSA, your mission is to expand our brand identity by leading and executing a comprehensive...  .... Execute Email Campaigns : Coordinate product, event, or content email marketing campaigns, including copywriting, scheduling, testing... 

Habitat for Humanity

Fundraising Program Manager Job at Habitat for Humanity

The Fundraising Program Manager manages and executes annual giving campaigns, raising over $800,000 each year, as well as supports the execution of stewardship events and the planned giving program, in collaboration with the Resource Development Team and Communications... 

China Global Connections

Computer Science Teacher Job at China Global Connections

We are looking for High School Computer Science Teacher for an international school based in Beijing. This position is available from the upcoming 2026/27 academic year in August 2026. About the schoolThis bilingual school offers a dual-language learning environment that...