🧾 Position: Customer Service Manager
Location: Remote (based in PA preferred)
Reports to: VP of Sales
Department: Sales
We are a leading manufacturer of eco-friendly, thermoformed food trays serving the food packaging industry. Our company is committed to sustainable innovation, operational excellence, and exceptional customer service. Join a team that’s fast-growing, agile, and customer-obsessed.
🎯 Position Overview
The Customer Service Manager (CSM) will be the key point of contact for customers—handling orders, inquiries, complaints, and overall satisfaction. You’ll work cross-functionally with logistics, operations, and sales while also leading the sales support and logistics teams. We’re looking for a proactive, organized, and resourceful leader who thrives in a fast-paced manufacturing environment.
🛠️ Key Responsibilities
Customer & Order Management
Team Leadership & Cross-Functional Collaboration
Strategic & Continuous Improvement
Program & Relationship Ownership
🧠 Qualifications
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