Customer Service Manager Job at Krush Kandy, Gilbert, AZ

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  • Krush Kandy
  • Gilbert, AZ

Job Description

🚨 Now Hiring: Customer Service Manager – Join Our Fast-Growing Fashion Boutique! 💕

Are you passionate about delivering exceptional customer experiences and leading a team in a fast-paced e-commerce fashion brand ? Our boutique is looking for a Customer Service Manager who can elevate our service, streamline support operations, and ensure every customer feels valued and taken care of.

💎 Who We Are:

Our boutique is known for exceptional customer service, trendy styles, and a shopping experience that keeps customers coming back for more! As we continue to grow, we’re looking for a skilled leader who can manage, train, and inspire our customer service team while maintaining our high standards of care.

What You’ll Be Doing:

Managing & training the customer service team to ensure friendly, efficient, and professional interactions.

Overseeing email, chat, and social media support to resolve customer inquiries quickly and effectively.

Implementing customer service policies & best practices to improve response times and satisfaction.

Handling escalated issues with professionalism and ensuring timely resolutions.

Tracking key performance metrics (response times, customer satisfaction, order issues) and identifying areas for improvement.

Collaborating with fulfillment & operations teams to troubleshoot shipping, returns, and order concerns.

What We’re Looking For:

2+ years of experience in customer service management (preferably in e-commerce, fashion, or retail).

Proven leadership skills – ability to train, mentor, and motivate a team.

Strong problem-solving and conflict resolution skills – can handle escalated customer concerns with professionalism.

Excellent written & verbal communication – friendly, clear, and professional in all interactions.

Familiarity with Shopify, or other e-commerce support tools is a plus!

Passion for fashion & boutique shopping!

💰 Competitive Compensation & Benefits:

💵 Salary: $50K per year (based on experience).

🎁 Perks: Growth opportunities, performance-based bonuses, and a supportive work environment.

📍 Location: Hybrid (Remote + On-Site in Arizona preferred, but open to fully remote for the right candidate).

Why Join Us?

✨ Be a part of a fast-growing boutique that values customer happiness & high-quality service.

Lead and shape our customer service experience for long-term success.

Work with a passionate team that loves fashion and creating unforgettable shopping experiences!

  • 👉 Apply now or DM me for more details! We can’t wait to meet our next Customer Service Rockstar! 💖

Job Tags

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