DESCRIPTION
As part of our Nest Enterprise Partnerships team, the Customer Success Manager will work with internal and external stakeholders and key customer accounts to oversee the delivery of Google Nest programs and services, ensure account health, and drive our business forward. This highly visible customer-facing role will also help drive high impact initiatives within our partners to drive growth. To be successful, they'll need to work collaboratively with people from various areas, both internally and externally, including, Channel Sales Activation,Marketing, Operations, Legal, Finance and Sales Leadership, so there is the need to be adept and effective as cross-functional communication and coordination with attention to the smallest detail. This role requires a great deal of flexibility and the desire to wear many hats.
RESPONSIBILITIES
Top Daily Areas of Focus:
Communicate with key Nest Enterprise Channel Wholesale partner accounts to ensure all program elements are running smoothly. From new program implementation to ongoing partnership operations, it will be your role to ensure our day to day success.
Coordinate collaboratively with Google Strategic Partner Managers, and other internal cross-functional teams to identify upsides and drive issue resolutions as they arise.
Prepare and share account plans and regular updates with the partnerships team on key account progress - ensure we are tracking towards (and meeting) our goals, including developing and leading partner-facing and internal Quarterly Business Reviews for key national accounts.
Essential Functions:
In conjunction with the Strategic Partner Manager, manage key partnerships throughout the lifecycle, including upsell and cross-sell, and ensure partnership is tracking towards goals while resolving program delivery issues in a timely fashion
Work closely with both technical & business resources (internally and externally) to manage program development & launch, and ongoing day to day program management & logistics
Work collaboratively internally and externally to forecast sales, ensure adequate supply for client needs, and develop marketing & promotional initiatives
Work with Finance to ensure accounts remain up to date, and partner rebates are processed accurately and efficiently (ie credit memos, MDF payments, etc..)
Drive the launch and delivery of Google Hardware products in a manner that maximizes key promotional drive times
Actively contribute and evolve the team's delivery and account management methodology, including processes and documentation
Organize and analyze data to inform decisions related to sales and overall operational efficiencies
Evaluate channel performance weekly and find new opportunities to increase sales
Some team and partner related travel required as needed.
Other duties as assigned
QUALIFICATIONS
Qualifications:
Minimum of 5 years of experience in a fast-paced environment such as technology, consulting, or a start-up preferably in an engagement/account management role
Bachelor's degree in business management or business data analytics (ideal)
Account Management experience and strong understanding of two step distribution
Experience presenting, collaborating, and conveying ideas with diverse clients at all levels of their business
Consultative and/or Challenger selling experience
Experience solving challenging commercials issues
Experience collaborating with cross-functional teams
Comfortable with data analysis and problem solving
Exceptional and proven follow up/follow through
Strong organizational skills and extreme attention to detail
Willing to wear multiple hats and eager to do what it takes to get the job done
Strong written and oral communication skills
Motivated, proactive team player with innovative ideas to inspire partner trust & loyalty
Proven experience building strong internal and external relationships
Thrives in a dynamic team environment
Experience with Tableau, Excel, Salesforce, G-Suite
Fluency in Google Suite (Docs, Sheets, Slides)
ABOUT US
Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.
We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
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Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Administration
Position Type: Full time
Business Unit: Corporate
Salary Range: $90,000.00 - $12,000.00
Company: Mosaic Sales Solutions US Operating Co, LLC
Req ID: 18273
Employer Description: MOSAIC_EMP_DESC
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