Job Description

Job Description

Job Description

Job Summary

We are a high-energy, fast-paced dental office seeking a Patient Care Coordinator who will serve as our Director of First Impressions—welcoming patients warmly both on the phone and in person. The ideal candidate has at least 3 years of dental experience (Eaglesoft knowledge is preferred), loves what they do, and thrives in a people-focused, team-oriented environment. You must be upbeat, compassionate, organized, and comfortable working in a busy office where phones ring constantly and teamwork is essential. As part of our front office team, you’ll play a key role in managing patient flow, coordinating treatment plans, and ensuring every patient receives exceptional, personalized care. Spanish is required. 

Responsibilities:

• Serve as the Director of First Impressions by greeting all patients warmly in person and over the phone
• Manage a high volume of incoming and outgoing calls with professionalism and a positive attitude
• Schedule appointments and maintain accurate patient records using Eaglesoft
• Educate patients on their dental care options and help them feel comfortable throughout the process
• Monitor progress toward patient care goals and ensure follow-through on all treatment plans
• Assist with training and onboarding front office staff
• Work collaboratively with a front office team of three others in a fast-paced, team-focused environment

Qualifications:

• Minimum 3 years of experience working in a dental office is required
• Strong proficiency in Eaglesoft is preferred
• Must be upbeat, high energy, and love working with people
• Must be comfortable spending the majority of the day on the phone
• Fluency in Spanish is required
• Prior experience as a Care Coordinator, Treatment Coordinator, or similar role is preferred
• Certification as a dental or medical assistant is a plus
• Excellent organizational and problem-solving skills
• Ability to manage multiple priorities and thrive in a busy, high-pressure environment
• Strong verbal and written communication skills
• Warm, compassionate demeanor with a true team-player mindset

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