Job Description

Key Responsibilities : Responsible for administering the day-to-day activities of the Genuine Smiles Professional (PA) Dental office, including patient and employee relations as well as assisting the Dentist with other tasks as assigned. Administrative Management Oversee daily operations of the dental office to ensure efficiency and compliance with standards. Develop and implement office policies and procedures. Maintain accurate and confidential patient records, including insurance and billing information. Manage appointment scheduling systems to optimize provider productivity and minimize downtime Staff Supervision Recruit, hire, onboard, and train front office and support staff. Conduct performance evaluations and implement improvement plans. Create staff schedules to ensure adequate coverage. Address staff concerns and mediate conflicts as needed. Ensure compliance with labor laws and dental practice regulations. Patient Relations Ensure high levels of patient satisfaction and handle complaints or service issues promptly. Communicate treatment plans and financial policies to patients. Maintain a welcoming and professional front desk environment. Manage patient recall and follow-up systems. Financial and Insurance Management Oversee billing, collections, and accounts receivable processes. Verify insurance eligibility and submit insurance claims. Reconcile daily deposits and manage petty cash or credit card transactions. Monitor office budget, expenses, and profitability. Compliance and Safety Ensure compliance with OSHA, HIPAA, and infection control regulations. Maintain licenses, permits, and certifications for the practice and personnel. Organize ongoing safety and compliance training for staff. Qualifications and Experience: High school diploma or equivalent; B.Sc. preferred. Dental experience preferred Working knowledge of computers for MS Word, insurance claims processing and records management Knowledge of Electronic Medical Management (EMR) - Ascend Dentrix, etc. Knowledge and/or experience in staff management. Mission Critical Competencies To excel in this position, the employee must bring a commitment to inclusivity, transparency, and growth. Mission Critical Skills: Customer Focus: Gains insight into customer needs; builds, establishes and maintains effective customer relationships. Action-Oriented: Displays a can-do attitude in good and bad times; steps up to handle tough issues. Communicates effectively Strong communication skills to distribute unbiased, easily understood information to diverse audiences. Tech Savvy Readily learns and adopts new technologies. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Business Insight Applying knowledge of business and the marketplace to advance organization's goals. Employment Type: Full Time Years Experience: 3 - 5 years Salary: $55,000 - $70,000 Annual Bonus/Commission: Yes

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