Job Description

• Answering phones professionally and timely
• Answering email requests professionally and timely
• Providing general customer service
• Research of shipments for Corporate/Accounting requests/reports
• Communicate charges with accounting when outside vendors are used
• Understanding TSA regulations
• Develop pickup/delivery routes and maintain contact with drivers throughout the day
• Modify daily routes to accommodates the needs of customers
• Act as a communication liaison between customers, drivers, sales, and company facilities
• Cultivate strong relationships with drivers and customers
• Scheduling of residential pickups
• Able to work overtime and weekend on call rotations
• Other duties assigned deemed necessary by the Cartage Supervisor

Requirements:

• Bilingual (Spanish/English) is a PLUS!
• Must have dispatch experience and be familiar with the So Cal area
• Multitasker, there are heavy call, email, and workload volumes
• OT and flexible schedule
• Good customer service skills

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