Job Description
Salary: $17.00
The Contact Center Agent in our DCCA PVL (Department of Commerce and Consumer Affairs Provisional and Vocational Licensing) group takes calls from those seeking licensure by the State of Hawaii DCCA, answering questions, or addressing any concerns they may have. Their duties include handling inbound and making outbound calls to and from customers, listening to customers needs and answering their questions or resolving their concerns.
The Contact Center Agent maintains and records incoming inquiries in an internal database and research issues via both internal and external resources. Agents are responsible for providing accurate information, quoting time-sensitive responses to queries, and appropriately referring customers to publicly available resources. Regular daily caller interactions can include private information management, research, call de-escalation, and a commitment to first-call resolution. Due to the nature of work from home call center work, emphasis will be put on Key Performance Indicators (KPIs) and adherence to all company policies including but not limited to attendance and confidentiality.
Contact Center Hours: Monday - Friday / 7:30 a.m. - 4:30 p.m.
First month of orientation and training will be in the office. This is a work from home position but some time in the office will be required for meetings with supervisors and scheduled staff trainings. Agents that do not meet their KPIs may be asked to work from the office.
DCCA Contact Center Agents cannot hold a professional license through the Hawaii DCCA and must reside in the state of Hawaii.
remote work...Focus Staff is seeking a travel nurse RN Neuro ICU for a travel nursing job in Memphis, Tennessee. Job Description & Requirements... ...Effectively delegates patient care to ancillary personnel. May precept student nurses and new hires. Job Type: Contract/Temporary/Travel...
...sustainable, inclusive, and profitable. Job Summary: The Laborer will be responsible for assisting with the preparation,... ...Experience: 1. Must be able to work variable hours including day shifts, night shifts, some weekend hours, and overtime. 2. High...
...Hiring Immediately for Warehouse Workers with Forklift Operations - Mon-Fri Day Shifts Primary Objective & Scope of Position: This position is responsible for performing duties associated with merchandise movement: storing, moving, and distributing product using...
...Job Description Job Description Position Summary The Surface Mount Technology (SMT) programmer manages the data, programs, and machines used to automatically solder electronic components to new SMT Printed Circuit Boards. In performing this job, they are required...
...solutions.3+ years developing technical solutions for on-premise and SaaS applications using JEE and/or JSE frameworks.3+ years of MuleSoft experience.Experience with integration architecture using MuleSoft or other solutions.Expertise in API design, integration...