Job Description

General Manager of Catering – Fiserv Forum Apply for the General Manager of Catering – Fiserv Forum role at Levy Restaurants. About Levy Levy is a disruptor in defining the sports and entertainment hospitality experience, recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes. Levy’s diverse portfolio includes award‑winning restaurants; iconic sports and entertainment venues; zoos and cultural institutions; theaters and convention centers; and major sporting events such as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All‑Star Games. Job Summary Essential functions of the role include: Monitor email leads for BEOs and confirm that managers are following up and planning in a timely fashion. Work with the Group Sales team to accommodate the needs of the teams and guests, and work closely with Group Sales to manage menu changes. Review BEOs with management and sales team weekly to confirm details. Manage communication and coordination of all FOH staffing needs with the labor and workforce coordinator. Develop and continuously improve training programs for hourly staff, supervisors and catering managers. Confirm all FOH staff, bar builds and support any set‑up needs such as linen and equipment rentals and confirm all F&F orders are completed properly in accordance with our SOP timelines. Ensure inventory management is monitored and cost of goods remains in line by managing appropriate ordering and product rotation. Attend weekly events meetings to review F&B needs and communicate logistical set‑up plans. Direct BEO assignments to supervisors and managers to ensure planning is always a minimum of 3 + days out for proper set‑up of event days. Write manager and supervisor schedules for all catering hourly (non‑union) and salaried staff within a timely manner. Streamline the scheduling process with the labor coordinators from availability to formation, keeping labor within projected margin, ensuring union obligations and satisfactory execution. Review assignments daily, checking for correct alignment with supervisors and managers. Monitor assignments and ensure staff is on track through the course of the shift. Distribute pre‑shift notes delivered to the team by the GM, addressing larger concerns such as attendance, uniforms, compliance and safety issues. Coordinate setups; managers must walk‑through the setups to ensure sufficient set‑up. The GM is responsible for ensuring walk‑throughs are completed after set‑up and notes are communicated to the assigned team for each event. Ensure managers and supervisors use a Sign‑in/Sign‑out sheet to manage labor costs and time‑clock compliance. Closing manager collects timesheets at EOD to correct violations and logs payroll in a timely manner per payroll SOPs. Coordinate breakdown; closing managers, supervisors and servers walk through all events and confirm thorough breakdown. GM assists coordination for large events and daily walks of all spaces to ensure proper breakdown from previous events. Ensure Group Sales events are set‑up, broken down and run smoothly per expectations and standards of excellence. Perform duties as an MOD for events in rotation with other leaders and frequently work events side‑by‑side with catering team; GM should be on site and MOD for any large events. Qualifications 5+ years experience in a food and beverage operational position. Advanced level of computer literacy. Passion for hospitality and food service. Excellent interpersonal and stakeholder management skills. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Benefits At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered. Medical Dental Vision Life Insurance/AD Disability Insurance Retirement Plan Flexible Time Off Plan Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Levy maintains a drug‑free workplace. Associates may also be eligible for paid and/or unpaid time‑off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed remotely, click here for paid time‑off benefits information. #J-18808-Ljbffr Levy Restaurants

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