Hypercare Agent (Telecom)
• Support post-deployment activities during the decommissioning phase.
• Ensure smooth transition, resolve issues promptly, and provide hypercare support to stakeholders.
• Monitor and manage hypercare activities post-decommission.
• Act as the first point of contact for issue resolution during transition.
• Coordinate with technical teams to troubleshoot and resolve problems.
• Maintain documentation of issues and resolutions for future reference.
• Communicate status updates to stakeholders regularly.
• Experience in hypercare or post-implementation support roles.
• Strong problem-solving and coordination skills.
• Excellent communication and stakeholder management abilities.
• Familiarity with telecom or IT systems preferred.
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