Job Description

Summary/Objective:

The Inside Sales Representative provides support in a high performance, customer-focused environment. This role is responsible for day-to-day transactional and operational support for distributors, existing customers and prospective customers within one or more given business units. Additionally, the role requires a high level of accuracy and the use of advanced problem-solving skills to resolve customer issues and inquiries. A successful Inside Sales Representative will have a positive attitude and is action-oriented with a passion to grow Northwire’s new business and customer relationships.

Essential Functions:

1. Prompt communications with leads, prospects and customers either by phone, electronically or in person ensuring requirements are satisfied
2. Collaborate with Sourcing, Scheduling, Outside Sales, Operations and Quality to drive Innovation, sales order entry, quote creation, and forecast to budget alignment
3. Market segment responsibility; execution upon assigned market strategy
4. Contract, pricing and vendor managed Inventory (VMI) management.
5. Capture and submit quote requests and design revisions with Engineering and the prospect/customer
6. Follow up with customers during pre and post-sales to continually build customer relationships
7. Manage new opportunities, quote follow-up, special developments, information or feedback gathered through account management activity.
8. Develop and utilize presentations skills. Set up and deliver sales presentations and QBRs
9. Develop negotiating strategies and positions by examining opportunities, risks and customers’ goals
10. Close sales and achieve sales targets
11. Identify decision makers amongst targeted leads
12. Maintain and expand the company’s database of prospects, current and potential customers.
13. Manage complex project pursuits from discovery to close, both internally and with customers
14. Present and sell company capabilities, products and services to leads, prospects and customers over the phone, electronically or in person
15. Provide technical support and demonstrate product value to prospects and customers. Serve as the liaison between Outside Sales and Internal Technical Support.
16. Prepare a variety of status reports, including activity, closings, follow-up and adherence to goals
17. All other duties assigned

Competencies:

1. Exceptional customer service focus and consultative sales mentality
2. Experience with QAD, Oracle, HubSpot and CRM
3. Demonstrate strong communication and interpersonal skills - verbal and written
4. Possess strong product and market knowledge in the respective business unit
5. Ability to understand and relate to the business needs of prospective Customers
6. Proficient practice of professional selling skills - B2B, B2G, B2C
7. Knowledge of vendor-managed inventory programs and ability to propose them to customers
8. Organize cross-functional meetings to identify and act on customer deliverables
9. Ability to co-develop (with Marketing) and execute upon a specific market strategy for prospect accounts
10. Collaborative and proactive in sharing knowledge and experience with team members
11. Show initiative, positive attitude with demonstrated leadership qualities and stress tolerance
12. Be flexible, agile and possess the ability to adapt to a rapidly changing environment
13. Strong presentation and sales skills
14. Ability for forecast future revenue potential and meet a sales budget
15. English Proficiency Level: C2 (Proficient)
16. Microsoft Office Suite

Supervisory Responsibility:

This position may have supervisory responsibilities

Work Environment:

Standard office environment with visits to all areas of the enterprise, utilizing required PPE. Lifting up to 50 lbs. on infrequent basis is required. Flexible schedule and willingness to work extended hours as needed to complete work as required.

Physical Demands:

Standard office

Expected Hours of Work:

Hours of work and days are typically Monday through Friday 7AM-5PM and may vary based on business needs.

Travel:

Travel is expected for this position.

Relocation:

No relocation is expected for this position.

Required Education and Experience:

Relevant Degree acceptable, and 2-4-years’ Inside Sales experience required with in-depth experience in Customer Service, Customer Nurturing, and Account Management within a manufacturing environment.

Preferred Education:

4-year college degree.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the TEAM Member for this job. Duties, responsibilities, and activities may change at any time or without notice.

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