Job Description

Join a great team that is redefining global supply chains.

Log-Net, Inc provides the finest trade, transportation, and logistics information technology systems via the internet. We currently have a unique opportunity in the areas of customer account management. Your primary roles would be to support the ongoing deployment of a global logistics solutions and to facilitate the management of clients projects, trading partners, and LOG-NET. If you enjoy a challenging and fast paced demanding environment with customer interaction, we invite you to take a closer look at this opportunity.

Responsibilities

Essential Duties and responsibilities include the following:

• Application knowledge. Develop and maintain a strong understanding of the most up-to-date features of the LOG-NET application.
• Client problem solving/escalation. Coordinate client inquires and service-related issues within company standards. This includes LOG-NET inquiries and requests that are related to the client.
• Work Status Review, Management, and Reporting. Manage client work and expectations.
• Training. Lead or support both LOG-NET employee and client application training sessions.
• New client deployments. Assist in the timely and effective deployment of new clients.
• Participate in external activities to gain experience within the industry or trade, such as seminars, trade shows, conferences, or training sessions.
• Set project timeline
• Monitor project deliverables
• Update relevant stakeholders or team members on the project progress
• Coach and support project team members with tasks you assign them

Qualifications

One must fulfill the following qualifications and experience:

• Bachelor’s degree in business management or related field.
• Some account management or project management work experience strongly preferred.
• Excellent PC user skills including Microsoft products, such as Excel, Word, PowerPoint. Experience in Project and Visio a plus.
• Experience with the ServiceNow platform a plus.
• Excellent verbal and written communications skills.
• Excellent problem solving skills.
• Ability to manage numerous short- and long-term projects.
• Ability to work independently as well as in a team environment.
• Knowledge of trade and transportation and/or technology industry preferred.
• Physical Demands: While performing the duties of this Job, the employee is regularly required to stand, walk, talk and hear. The employee must frequently lift and/or move up to 15lbs.

Authorization to work in the United States is required for this position.

Hybrid work environment achieved over time.

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