IT Support Engineer Job at AlphaSights, San Francisco, CA

WWg2K2xQN2RqbjJ6VlZ1MW5scFQ5WU41Vnc9PQ==
  • AlphaSights
  • San Francisco, CA

Job Description

Immediate Start

San Francisco based

The Role

AlphaSights is looking for a proactive and driven individual to join the IT Engineering team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Engineer, therefore, represents a visible and valued opportunity for the right candidate to have an immediate impact in the San Francisco office.

From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and approach your work and the company's IT environments with a real sense of ownership. You must also be proactive, creative, and enjoy interacting with others. We expect you to always be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

The IT Engineering team is a fast-growing, motivated group, which allows for a high growth potential and opportunities to distinguish oneself. We are looking for a team member seeking a career as an IT generalist, keen to develop a wide range of skills and knowledge.

Core responsibilities
  • Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support
  • Configure and deploy Macs (via MDM solution), VoIP phones, hardware, and networking equipment
  • Implement, test, and monitor IT infrastructure to ensure optimal performance, including network and telephony systems
  • Monitor projects and new technology roll-outs
  • Assist in office relocations, expansions, and densifications in home office and remote locations.
  • Maintain meeting room hardware for conference calls and video conferencing
  • Set up and manage user subscriptions and accounts
  • Maintain the company's IT hardware asset register, monitoring, and ordering stock
  • Support both our proprietary and third-party software applications
  • Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly

Requirements
  • 1+ years full-time work experience required in relevant roles (IT Generalist or Helpdesk in a corporate environment). Part-time experience will be considered.
  • Bachelor's Degree
  • Excellent understanding of Apple hardware and macOS/iOS

Attributes we're looking for
  • Excellent track record of successful service delivery
  • Results-oriented, user-focused mindset
  • Excellent communication skills
  • Naturally positive attitude, with the ability to maintain patience and composure under pressure
  • Positive, team-oriented mindset, with a natural willingness to always go the extra mile
  • Evidenced problem-solving skills, comfortable navigating ambiguity
  • Thrives in a results-oriented, fast-paced environment
Please note this is mainly an office-based role with possible travel when required for offsite event support

Compensation and Benefits
  • Compensation: $75,000, 17 vacation days, 10 company holidays & business closure during winter holiday week
  • Coverage for up to 90% of your medical premiums and 75% of your dental and vision insurance premiums
  • 401(k) match - 4% of your total compensation matched dollar-for-dollar
  • Option to WFH on Fridays
Perks: Subsidized lunch, complimentary breakfast & snacks, corporate gym rates, and MacBook Pro for work

AlphaSights is an equal-opportunity employer.

Job Tags

Holiday work, Full time, Part time, Work experience placement, Immediate start, Remote job, Relocation, Home office,

Similar Jobs

Cone Health

Specialist Job at Cone Health

Overview: The Respiratory Therapy Clinical Specialist is responsible for personally providing care to patients that have acute critical conditions and cardiac and pulmonary disease. Working under some supervision, this role operates various equipment related to respiratory...

Cross Country Allied

Travel Speech Language Pathologist - $2,080 per week Job at Cross Country Allied

 ...tax-free stipend amount to be determined. Posted job title: SP - SLP SNF Speech Language Pathologist SNF. About Cross Country...  ...opportunities as well. You could even work from home with our teletherapy options. Join our team and choose from a variety of assignments... 

Hiring Drivers Now

CDL-A Dry Van Truck Driver Job at Hiring Drivers Now

We are seeking a reliable and experienced CDL-A Dry Van Truck Driver to join our dynamic logistics team. The successful candidate will be responsible for the safe and timely delivery of goods across various routes, ensuring high standards of efficiency and safety.

Allied Universal

Armed Security Guard - Polkton CI Job at Allied Universal

 ...Allied Universal, North America's leading security and facility services company, provides...  ...Universal is growing! Join the team as an Armed Security Officer. We're looking for...  ...for candidates with an active Armed NCPPSB guard card. 12 hour shifts: (6am-6pm or... 

Charter Foods, Inc

Kitchen / Cook / Food Job at Charter Foods, Inc

 ...chance to advance your career. Apply now and become a part of our highly skilled and motivated crew! Company Introduction At Taco Bell, we've had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since...