IT Support Specialist Job at Aldridge, Fort Worth, TX

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  • Aldridge
  • Fort Worth, TX

Job Description

Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals. Accountabilities:

  • Provide technically accurate, user friendly solutions to basic end user requests
  • Active Directory
  • Printer issues
  • Email issues
  • Application support
  • New user creation
  • User offboarding requests
  • Workstation/laptop builds and set-up
  • Troubleshoot technical issues and provide effective solutions
  • Meet daily Utilization goals
  • Ensure high User Satisfaction
  • Keep up to date with the latest technology trends and products
  • Occasionally travel onsite to perform tasks that cannot be completed remotely
  • Hybrid work schedule - Mondays and Fridays are Work From Home days, while Tuesday, Wednesday and Thursday are in -office days.
This role requires:
  • A sense of humor and a positive attitude
  • Strong problem-solving skills
  • Voracious thirst for knowledge
  • Ability to work in a fast-paced, high-pressure environment
  • Strong written and verbal communication
  • Experience with ticketing systems is a plus
  • CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus
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Job Tags

Remote job, Monday to Friday,

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