IT Systems Administrator Job at ComTec Solutions LLC, Philadelphia, PA

WVJDNmtmSGNpSGUwVVYyMWsxNVcvNGQrWEE9PQ==
  • ComTec Solutions LLC
  • Philadelphia, PA

Job Description

Network Administrator

Job Category: Information Technology

Department: IT Services Group

Billable Hours Goal: 80% of worked hours

Location: Rochester, NY

Travel Required: Up to 50% day travel as needed

Position Type: Full Time

Date posted: Posting Expires:

Applications Accepted By:

Fax or E-mail:

585-621-6214

Attention: Hiring Manager

resumes@comtecsolutions.com

Subject Line: Network Administrator Opening

Mail:

ComTec Solutions

100 Elmgrove Park

Rochester, NY 14624

Attn: Hiring Manager

Job Purpose:

The Network Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The Network Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their IT infrastructure.

Duties:

  • Respond to customer inquiries in a courteous and professional manner
  • Create, document, and escalate issues and problems according to ticketing standards and SLAs
  • Monitor assigned tickets and tasks and provide service or escalation as necessary
  • Provide support for escalated service desk tickets following established protocols
  • Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
  • Deliver technical customer support over the phone and in person, understands support processes
  • Perform remote and onsite scheduled maintenance
  • Accurately enter and maintain case information including notes and resolution
  • Adhere to departmental policies for reporting and managing requests and change control
  • Participate in emergency on call rotation schedule
  • Internal IT Support as needed
  • Identify sales opportunities and pass the information to correct team members
  • Submit timesheets accurately and timely
  • Other duties as required

Supervision Exercised:

None

Supervision Received: Reports to Manager, IT Services

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

Compensation details: 65000-85000 Yearly Salary

PI6668a2f869aa-37638-38220894

Job Tags

Permanent employment, Full time,

Similar Jobs

Staffing Fitness

Fitness General Manager | Huntington Beach, CA (Huntington Beach) Job at Staffing Fitness

 ...Jiu Jitsu Academy - General Manager Compensation: Base salary starting at $100,000 + performance-based bonus Location: Huntington...  ...DRIVE THE CASH FLOW: Sales, sales, salesmemberships, gear, eventsyoure here to generate revenue AND profit. Stay on top of invoices... 

Medical Sales Recruiting

Medical Sales - Paid Internship Job at Medical Sales Recruiting

 ...Looking for a lucrative career in the medical sales industry? Orthopaedic surgical sales could be for you!1. Average income more...  ...attending one of our programs we are offering a 12-month internship to join our team! INTERNSHIP OVERVIEW: As critical members... 

Home Instead

In Home Caregiver Job at Home Instead

 ...Job Description \n\n \n\n\n What is Home Instead?\n \n Home Instead is a home care company that values passion and rewards caregivers with competitive benefits. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet... 

LifeStance Health

Clinical Testing Psychologist (PhD, PsyD)- (Child and Adolescent) - Milford, MA Job at LifeStance Health

 ...therapists. You will see clients with a variety of backgrounds and reasons for referral, including concern for a developmental disability/autism, ruling in or out attention deficit/hyperactivity disorder, a complex psych diagnostic picture, learning and achievement... 

BLACKHAWK INDUSTRIAL OPERATING CO

Warehouse Assistant - Driver Job at BLACKHAWK INDUSTRIAL OPERATING CO

 ...BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating...  ...ENOUGH TO SERVE, and SMALL ENOUGH TO CARE. SUMMARY: The Warehouse Assistant - Driver is responsible for the timely and accurate...