Job Description

Join a team that powers some of the fastest-growing e-commerce sellers across 200+ channels.
Goflow | Ridgefield Park, NJ (HQ)
In-house preferred, hybrid/remote options available
About Goflow
Goflow is a cloud-based platform that helps e-commerce sellers scale across Amazon, Walmart, Shopify, eBay, and 200+ other channels. From one dashboard, sellers manage orders, shipping, inventory, listings, purchasing, and analytics — powering growth without the chaos.
Our headquarters is in Ridgefield Park, NJ, where we prefer in-house collaboration. Hybrid and remote arrangements are also available.
The Role
As an L1 Customer Support Agent, you’ll be the first point of contact for sellers who rely on Goflow every day. You’ll troubleshoot issues, guide customers through workflows, and make sure their operations run smoothly.
Key responsibilities:
Support customers with order, inventory, and shipping workflows
Troubleshoot syncing, stock, and fulfillment issues
Assist with carrier integrations (FedEx, UPS, USPS, DHL, 3PLs)
Provide product guidance and best practices
Log issues and escalate when needed
What We’re Looking For
2+ years in technical support, customer service, or e-commerce ops
Familiarity with OMS, IMS, and shipping workflows
Knowledge of marketplaces (Amazon, Walmart, Shopify, eBay)
Excellent written communication (chat/email support)
Strong troubleshooting and problem-solving skills
Coachable, curious, and eager to learn
Intercom experience (FinAI, automations) a plus
Why Join Us
Competitive salary + performance incentives
Benefits + 401(k) with company contributions
Additional perks and benefits
A culture built on learning, collaboration, and customer success
If this role excites you, we’d love to hear from you. Apply today.

Job Tags

Remote work,

Similar Jobs

Akkodis

Full Stack Software Engineer Job at Akkodis

...Job Description Job Description Akkodis is seeking a Full Stack Software Engineer for a Contract with a client in Dearborn, MI(Hybrid). The ideal candidate will be responsible for designing, developing, and maintaining software applications across the full...

SSP

Barista Job at SSP

...Hour + Tips ~ Full-Time ~ Full Benefits ~ Free Employee Parking or Trimet Pass ~ Opportunities for Career Growth Our Baristas at Good Coffee are experts at a few things: Having warm, friendly smiles Respecting our customers Delivering delicious...

Amergis Healthcare Staffing

School Based Occupational Therapist Job at Amergis Healthcare Staffing

...The Occupational Therapist (OT) is responsible forperforming student evaluations, developing and providing therapy services, anddocumenting... ...opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government...

CGS Federal (Contact Government Services)

Senior UI/UX Designer Job at CGS Federal (Contact Government Services)

...Department: Information Technology CGS is seeking a Senior UI/UX Designer to join our team supporting a wide-ranging technical support... ...and client focused skills interacts well with all levels of staff and partners with a positive and enthusiastic attitude...

Lincoln Transportation LLC

26ft Refrigerated Box Truck Owner Operator Job at Lincoln Transportation LLC

...Lease a 26ft Refrigerated Box Truck. Make up to $8,500 a wk We are looking for a few Owner Operators to do Regional. You will cover the Midwest, Southeast. Northeast (No NYC), Southwest, and South. You will be delivering Frozen and Dry Goods across a Regional Lane...

L1 Customer Support Agent Job at Goflow, North Bergen, NJ

WUJTMG0vcllqWGkxVlZLL24xeFErWUovVVE9PQ==