Lumen Lead Engineer in Boston, Massachusetts About Lumen Lumen connects the world. We are igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust, and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Lead Engineer is a highly skilled Network and Security Engineer within Lumen’s Enterprise Operations, Managed Services team. The role is focused on technical leadership and engineering tasks within network and security operations, as well as consulting on architectural planning and design. The ideal candidate is a mature technologist with a deep understanding of network and security infrastructure, protocols, and appliances. A cultural fit will involve commitment to collaboration and inclusivity, a proactive approach to problem-solving, a dedication to continuous learning, a genuine passion for innovation, the courage to always advocate for what you believe is best for Lumen and its customers/partners, and the ability to adapt in our dynamic and fast-paced industry. Location This is a work from home position within the US. The Main Responsibilities Technical leadership throughout network and security operations engineering, in an ITIL framework (Incident, Request, Change, and Problem management) Daily review and action of Incident, Request, and Change backlog Collaborate on Reason for Outage reports (documents containing detailed feedback on priority incident resolutions, ensuring resolutions are properly documented and learned from) Configuration and optimization of performance and availability monitoring tools Create and maintain documentation which helps facilitate deep and broad understanding of the supported environment (Visios, KB articles, Change Management Templates, Configuration Templates, Alert Instructions, etc.) Configure and manage Cisco switching and routing solutions, including Wireless LAN Controllers and Access Points Configure and manage Fortinet switching and routing solutions Configure and manage F5 load balancer LTM and GTM solutions. Deploy and maintain Firewalls, including Palo Alto, ASA, FTD, and FortiGate firewalls. Security policy as well as intrusion detection and prevention systems. Assist in network architecture and planning tasks Release management (code upgrades) Conduct regular security assessments and audits to identify vulnerabilities and implement corrective actions. Conduct regular vulnerability scans and penetration tests to identify and mitigate security risks. Respond to security incidents and breaches, performing root cause analysis and implementing corrective actions What We Look For in a Candidate Multi-vendor expertise within switching and routing domain (Cisco, Fortinet) Proficiency in configuring and managing firewalls, including Cisco ASA, Cisco FTD, Palo Alto, and FortiGate Strong knowledge of Intrusion Detection and Prevention systems Experience with Cisco Wireless Access Points and Controllers Experience with F5 load balancing Excellent problem-solving and analytical skills Strong communication and interpersonal skills Relevant certifications (e.g., CCNP, CCIE, PCNSE, NSE) are a plus Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Location Based Pay Ranges:
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