Job Description

The position manages a portfolio of valued key licensees with the primary goal of ensuring compliance with our license agreements. To effectively manage their assigned accounts, they must perform customer service and collection activities to generate and drive revenue, maintain accurate data within ASCAP applications, and efficiently respond to internal and external correspondence to resolve customer inquiries and issues. The position requires developing and maintaining excellent working relationships with individuals outside of the department, including but not limited to Revenue Accounting, GTS, Distribution, Business and Legal Affairs (BALA) and Business Operations departments. Additional duties may include servicing other VIP/Key accounts and other licensing tasks as assigned.

Job Duties:

• Knows and understands the terms and conditions of various license agreements, stays well-informed of industry trends, and uses that knowledge to manage pre-assigned accounts
• Provides high quality and tailored customer service and collection activities to ensure timely and accurate payment of license fees
• Makes proactive calls to licensees for current and past due reports and payments and has the authority to negotiate mutually beneficial payment terms
• Follows standard operating procedures and abides by our Code of Conduct to answer inquiries and resolve issues
• Responds to customer inquiries via telephone and in writing
• Uses ASCAP systems for daily account management - prioritizes work, send various types of correspondence, documents all customer activities, data entry of reports, reviews customer account details, generates invoices and performs other transactions/functions as required
• Converts unlicensed stations to licenses using external data sources
• Analyzes revenue reporting to identify possible errors and trends for potential audit opportunities
• Identifies accounts that require escalation and discusses the proper course of action with management
• Provides assistance to other Key Account Managers and stakeholders within and outside of the department to support strategic initiatives
• Attends industry related conferences as needed
• Handles special projects as assigned

Skills/Qualifications:

• Licensing, sales and/or business development experience, preferably in the music and/or media industry
• Self-motivated, proactive, thorough, and able to effectively engage in revenue-generating activities
• Excellent verbal and written communication skills
• Knowledge of licensing terms and familiarity with music, copyright, media, and technology industries preferred
• Exceptional customer service skills with 3-5 years experience
• Working knowledge of spreadsheet and word processing software such as Word and Excel
• Experience with CRM and Salesforce platforms preferred
• Demonstrates ability to negotiate and persuade
• Excellent organizational and analytical skills
• Professional demeanor and ability to interact effectively with all levels of management

Occasional travel for in-person meetings may be required.

Please be aware that ASCAP is not a nut-free or other allergen-free workplace.

Compensation/Benefits:

Besides providing a unique and dynamic work environment, there are a few other reasons you should consider ASCAP in your career planning. We also offer generous benefit options that are comprehensive and provide the flexibility that most employees want and need. These health care and financial plan options include the following:

• A choice of either network-only provider medical and dental plans or more flexible medical and dental plans where you can see providers in or out-of-network
• Vision plan that offers both in and out-of-network provider options
• 401(k) Plan that offers pre-tax, Roth, and an after-tax employee contribution option which includes a company match.
• An additional employer paid discretionary profit share contribution, regardless of your participation in the 401(k) Plan
• Generous time-off policy
• 12 company holidays
• Health care and dependent care flexible spending accounts
• Short-term disability insurance/salary continuation and long-term disability insurance
• Company provided basic life and accidental death and dismemberment insurance
• Employee gym discounts at select gyms
• Commuter benefits
• Voluntary pet health insurance
• Voluntary auto and homeowners insurance
• Voluntary employee, spouse, and dependent life insurance options
• Voluntary ID protection Coverage

ASCAP is an equal opportunity employer. All ASCAP employment decisions are made on the basis of individual qualifications and performance and not on the basis of race, national origin, ethnicity, sex, age, marital status, sexual orientation or preference, gender identity, genetic information, disability, handicap, color, creed, religion, veteran status, or any characteristic protected by applicable federal, state or local laws.

The anticipated base salary range for this position is $58,000.00 to $68,000.00 and will be determined on an individualized basis depending on several factors that are unique to each candidate including geographic location (due to differences in the cost of labor), skills, education and prior relevant experience.

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