Night Auditor (Full Time) Job at Courtyard by Marriott Anaheim and Waterpark, Anaheim, CA

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  • Courtyard by Marriott Anaheim and Waterpark
  • Anaheim, CA

Job Description

Night Auditor (Full Time) Location Anaheim, CA (Anaheim Resort area) :

Sunday-Thursday Overnight Shift

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

Job Requirements

QUALIFICATIONS:

  • At least 1 year of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must be able to work independently and with minimal supervision.
  • Knowledge of Accounting Principles.
  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
  • Must be proficient in Windows operating systems company approved spreadsheets and word processing.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Run all reports as required for Food and Beverage audit.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
  • Maintain cashiering responsibilities as per Front Office procedures according to company standards.
  • Maintain Front Office computer system operation.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures.
  • Maintain radio contact with other associates during entire shift.
  • Have a working knowledge of security procedures.
  • Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
  • Prepare and distribute the Daily Report as needed.
  • Transfer the master or house accounts as necessary.
  • Train any new Night Auditors as requested by management.
  • Run morning reports.
  • Complete any reports as requested by management in a timely manner.
  • Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job Type: Full-time

Pay: $19.50 - $24.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Night shift

Work setting:

  • In-person

Experience:

  • Customer Service: 1 year (Preferred)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Shift work, Sunday, Day shift,

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