Job Description

Summary/Objective

The Associate Relations Leader’s role is to interact with and support the MAU personnel assigned to the customer site and ensure that customer key performance indicators are achieved. Specifically manage HR functions with a focus on payroll, performance counseling, and attendance tracking.

Position Type/Expected Hours of Work:

Full-time, second shift position, Monday through Friday, from 4:00 PM to 1:00 AM .

Essential Functions

• Serve as a liaison between our associates and department/section leaders.
• Process, verify, and maintain documentation for each employee, including such information as absences, investigations, reports on performance, and dates of and reasons for terminations
• Actively mentor/coach a safe work culture through employee engagement, behavior-based safety (BBS) observations, and participation in site safety events.
• Hold personnel accountable for work behavior.
• Lead incident investigations and ensure that required information is distributed properly, employee case management techniques are followed, and corrective actions are communicated.
• Enter incident information into ICI and ensure four key elements of investigations are completed.
• Lead other required personnel investigations while maintaining the highest level of confidentiality.
• Ensure that all MAU personal conduct rules are maintained.
• Ensure that employee counseling is administered at the correct cadence and that the MAU open door policy is followed.
• Follow ARL standard work details daily and escalate concerns to the Site Manager.
• Support the MAU touch program completing associate checks at the correct cadence.
• Perform safety audits via ICI, BBS, and PIT Observations.
• Ensure safety policies and procedures are being followed.
• Ensure that all clients’ supervisors are aware of any employees who will be absent.
• Complete accident reports and on-site investigations within 24 hours of accident and counsel employees verbally and in writing for safety violations.
• Sustain a culture of accountability of uniform, PPE and work task process compliance.
• Issue locks, lockers, and uniforms (if applicable) to new employees.
• Notify employees when their assignments are being terminated or completed.
• Monitor timekeeping systems and audit time records.
• Identify opportunities for improving and streamlining work processes.
• Audit and authorize all required paperwork.
• Facilitate daily team meetings.

Competencies

• Strong analytical, math and reasoning abilities
• Communication proficiency
• Customer/Client Focus
• Problem solving/analysis
• Excellent communication skills

Required Competencies for all MAU Staff

• Ethical conduct
• Personal Effectiveness/Credibility

Required Education and Experience

• High School Diploma OR GED
• 1 to 3 years of human resources/employee relations experience

Preferred Education and Experience

• Bachelor’s Degree
• HR Certification (PHR or SHRM-CP)
• Lean Greenbelt
• Root cause analysis training

Supervisory Responsibility

This position can supervise the following positions:

· MAU Associates

· Administrative Support

Career Path Progression from this position

· Site Manager

· General Manager

· Shift Supervisor

· Other Corporate Support Functions

Work Environment or Working Conditions

The working conditions and environments are created by our customer’s facilities both in administrative areas and manufacturing environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Customer sites sometimes include process manufacturing equipment and heavy power industrial vehicles. Environments may vary from non-temperature controlled environments to GMP clean room required.

Physical Demands

This position may require the following to be performed with or without reasonable accommodation.

• Ability to lift 5- 20lbs periodically and 50lbs on occasion
• Ability to stand/walk for up to 12 hours
• Ability to climb stairs multiple times a day

Travel

Limited travel will be required but prefer the ability to travel overnight.

EEO Statement

MAU is an Equal Opportunity Employer. Minorities, women, protected Veterans, and individuals with disabilities are encouraged to apply.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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