Job Description

Job Description

Join the PCNA Team!

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

We are currently hiring an Order Processing Specialist – Charlotte, NC!

What will you do in this role?

• Enter job orders accurately into our PACE MIS print management system.
• Engage with customers, providing top-notch service via phone and email, and proactively anticipating customer needs.
• Collaborate with various departments to resolve issues and ensure smooth order processing.
• Manage orders from initial receipt to successful shipment.
• Maintain meticulous organization of order-related information.
• Effectively communicate needs and contribute to the Customer Service Team.

What does it take to be successful in this role?

• Associate’s or Bachelor’s degree, Trade School certification, or relevant training in customer service preferred. High school diploma minimum required.
• At least 3 years of experience in customer service, order processing or a related field. Additional experience in customer service or print experience is a plus.
• Proficiency in data entry, email communication, and Microsoft Office programs.
• Excellent customer service skills, with a proactive approach and the ability to anticipate customer needs.
• Strong multitasking abilities and efficiency in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Initiative, ability to take direction and run with it.
• Analytical thinking and problem-solving skills.
• Effective communication within the Customer Service Team.

What’s in it for YOU?

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

By applying to this job and providing your mobile number, you are agreeing to receive an initial text from PCNA, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna.com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

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