Job Description

Posted: 10/14/25
Deadline: 1/12/26
Salary: Anticipated Hiring Salary Range: $6,582 to $7,679* mo.
Reference Number: 6634758

About This Organization

California State University, Monterey Bay

Job Duties

Operations

• Provides leadership and managerial oversight for the planning, supervision, and day-to-day operations of Parking Services administrative activities, including budget planning and management, customer service and front counter operations, cash handling, citation processing, special event and visitor parking, and marketing and communications.
• Manages design, ordering, purchase and sale of parking permits. Oversees data entry into the departments permit and citation processing systems. Manages front counter permit sales and citation appeals, including customer service protocol, staffing plans, training, conflict resolution, and safety protocol. Ensures that proper cash handling and system access procedures are in place and are followed.
• Manages purchase, installation, and maintenance of campus parking permit machines. Oversees collection and reconciliation of parking permit machine revenue, including ordering and installation of replacement machines.
• Maintains and submits reports and records as required by the state, the university and the Chancellors Office.
• Provides oversight and management of daily operations of parking enforcement including citation processing, revenue controls, and citation administrative review practices.
• Manages visitor parking and special event parking arrangements.
• Supervises all uniformed and non-uniformed Parking Services staff and student assistants. Oversees work schedule assignments and ensures that training, communication, evaluation, and disciplinary actions occur in a timely manner and are conducted in accordance with University policies and procedures and departmental practice. Manages processing of all personnel-related form and notices, including recruitments and hiring documents. Coordinates recruitments for staff and student positions.

Revenue Management

• Manages revenue collection and reconciliation, expenditure processing, financial transactions, year-end processing, and reporting for Parking Services managed trust funds. In conjunction with the Chief of Police, develops budgets and long-term budget plans including capital projects. Manages compilation of financial and transactional information and reporting for audits as requested.

Planning and Marketing

• Coordinates the planning and funding of all parking facility maintenance and new parking facilities with Campus Planning and Development as well as external agencies and contractors.
• Manages marketing and communications to the campus community and the public regarding the parking program, and other related activities, including maintenance of the Parking Services web page and preparation of printed materials. Recommends and implements new marketing and communications strategies to increase visibility of department programs and new features.
• In collaboration with the Chief of Police:
  • Implements activities, conducts studies, develops long range plans, and recommends changes in existing services or introduction of new services to meet the parking requirements of the University;
  • Develops and codifies practices for prompt processing of routine matters. Analyzes problems and areas in need of improvement to reduce or eliminate issues through process improvement, shifting workloads, implementing new practices, and/or collaboration with other University departments.
• Develops goals and objectives to support the Administration and Finance Divisions strategic plan and directs the activities of the Parking Services in their attainment; develops reports and includes cost effectiveness, savings and productivity.
• Participates in the Universitys emergency planning and response program.
• Provides presentations to campus community.

Other Functions:

• Performs other job-related duties and special projects as assigned.
• MPP employees are expected to participate in Commencement and other mandatory university events as assigned.

Required Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of applicable local, state and federal laws related to parking, citation collection, and transportation. Knowledge of sound management practices; thorough knowledge of the regulations pertaining to activities on campus; thorough knowledge of special event traffic and parking planning (ICS model). Demonstrated ability to plan, develop and administer a successful parking services program including the selection, supervision, training, evaluation and discipline of subordinate employees and effective budget management.

MINIMUM QUALIFICATIONS:

Equivalent to a Bachelors degree in business administration or related field; three or more years of progressively responsible management supervision experience, preferably in higher education or public/private parking operation; experience with personnel and bargaining unit issues and with managing budget and finance issues. While preferable to have experience in parking facilities operations, management and repair and maintenance within the parking industry, transferable business skills are acceptable and training on parking industry specific issues will be provided.

Must possess and maintain a valid license to drive in the State of California, pass the Defensive Driver Training Class, and be insurable under the Universitys liability coverage.

Demonstrated skills in: working successfully with employees to establish goals and meet deadlines; teambuilding, preferably with staff in multiple service areas; respectful and sensitive communication and interaction with diverse people at various levels within an organization Strong oral and written communication skills. Demonstrated knowledge and skills of budget, accounting, and related financial reporting and management. Sensitivity to the values and issues related to successfully serving a culturally diverse student population. A collaborative management style that can be applicable to staff at all organization levels and to students. Ability to develop positive effective working relationships with both internal and external individuals and groups. Ability to analyze data and information from diverse sources to create comprehensive parking services plans and to provide appropriate interpretation of applicable laws and regulations.

PREFERRED QUALIFICATIONS:

Higher education campus experience and graduate degree in appropriate discipline preferred. Experience in working with diverse populations preferred. Multilingual ability, multicultural experience and knowledge of the Tri-county region are desired. Highly desirable: Demonstrated understanding of and commitment to CSUMBs vision statement.

Salary

Anticipated Hiring Salary Range: $6,582 to $7,679* mo.

Other Info

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