Job Description

Emission & Cooling Solutions

Position: General Manager Branch: Dallas

Company Overview

Emission & Cooling Solutions (ECS) remanufactures and distributes components for heavy duty diesel engines with a specialization in emission aftertreatment and engine cooling systems for Class 5-8 trucks, heavy machinery, and stationary power units.

Based in Nashville, Tennessee with multiple locations nationwide, ECS is a premier provider in the

heavy-duty parts industry and features a brand synonymous with exceptional product quality and world class customer service.

Position Overview

The General Manager position at an ECS branch plays a critical role in supporting and overseeing day-to-day operations of the location. Additionally, and importantly, the General Manager is also charged with driving revenue growth through the penetration of key target market segments.

This position requires a motivated, high-achieving self-starter who can act as a ‘micro-owner’ of their business unit. An ideal candidate will showcase the ability to effectively balance business development efforts with strong operational management. Developing high-performing teams, optimizing inventories, managing facilities, and enhancing customer satisfaction are a few specific examples of the key activities needed achieve mastery of the role.

Key Responsibilities

● Drive branch revenue growth and profitability through effective strategic leadership

● Identify, develop, and nurture a pipeline of new target customers within the local market

● Leverage personal and professional network to support market penetration efforts

● Focus on proactive cross-selling and up-selling of ECS products and service to current and

prospective customers

● Gather, measure, and leverage sales data to drive customer acquisition and retention

Customer Satisfaction & Service Excellence

● Diligently manage service quality and resolve customer inquiries promptly

● Regularly solicit and review customer feedback and implement strategies to improve overall

customer satisfaction and quality of service

● Establish and maintain KPIs for customer service metrics

Team Leadership & Development

● Possess the firsthand knowledge of each function needed to effectively hire, nurture, develop,

and lead a high-performance team of professionals

● Oversee the recruiting, termination, training, management, and development of all customer

service and technician personnel

● Rigorously manage team output through systematic performance monitoring, regular feedback

cadence, and quarterly performance scorecards

● Prioritize the development of an employee ‘bench’ to support organizational growth

Inventory & Facility Management

● Optimize inventory and facility management for maximum efficiency and cost-effectiveness

● Direct the total care and control of the branch facilities and assets/equipment

Key Responsibilities

● Conduct regular inventory audits and cycle counts to maintain accuracy and minimize losses

● Operate with a focus on energy-efficient practices to reduce facility operating costs

● Collaborate with senior management to set and achieve financial targets for operational

efficiency and profitability

● Actively monitor key performance indicators (KPIs) for branch profitability and growth

● Address performance shortcomings proactively and collaboratively with management

● Maintain the process of complying with all safety standards and requirements

● Maintain compliance with all Federal, State, and Local laws, statutes, and regulations as well as

all ECS policies and procedures

● Perform miscellaneous job-related duties as assigned

Qualifications

● Bachelor’s degree required

● Minimum 5 years of management experience, preferably in the OEM/aftermarket parts industry

having served automotive, heavy-duty truck, or heavy equipment end-users

● Valid driver's license with a clean driving record

● Ability to lift and carry heavy parts and boxes up to 50 pounds

● Must be able to pass a background check and drug test

● Must be able to provide at least three recent references

Personal Attributes

● Leadership – be able to inspire and motivate a diverse team

● Business Acumen – understands and prioritizes initiatives that drive profitable growth

● Intelligence – possess raw intellect

● Detail Oriented – pays close attention to small details and asks questions when faced with a

lack of clarity

● Results Driven – links decisions to overall business objectives

● Affable & Collaborative – ability to embrace, support and practice a collaborative style and

team-first mindset

● Industrious – utilizes time at work wisely and proactively seeks ways to maintain productivity

and efficiency

● Communicative – possesses exceptional written and verbal communication skills

● High Energy – driven to seek continuous improvement and help build a culture of accountability

Compensation & Benefits

● This position is a full-time salaried position with the opportunity for performance-based bonus

incentives

● Payroll for this position is on a bi-weekly basis

● Benefits Include:

o 401(k)

o Health Insurance

o Dental/Vision Insurance

o Paid Company Holidays

o Paid-Time Off

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