Job Description

Patient Care Advocate

Join Our Team at MPOWERHealth! At MPOWERHealth, we're not just a healthcare companywe're innovators, dreamers, and doers. For over a decade, we've been empowering independent musculoskeletal physicians with state-of-the-art clinical services, groundbreaking technology, and seamless back-office solutions. Our mission? To simplify the complex, predict the unpredictable, and create better outcomes for patients and providers alike.

Your Mission (Should You Choose to Accept It): As a Patient Care Advocate, you'll be the heartbeat of our patient experience. Your voice will offer comfort, your actions will bring clarity, and your dedication will make a difference.

Location: This is an In-Office role at our office in San Antonio, TX.

Compensation: Pay will be evaluated based on experience, skills, and qualifications during the hiring process.

Responsibilities

What You'll Be Doing:

• Reviewing weekly clinical reports to identify and manage cases with adverse outcomes.
• Making daily phone calls to patients who received IOM services, using a provided script to ask thoughtful, engaging questions.
• Documenting patient feedback with precision and care.
• Communicating with patients, insurance providers, and attorneys to resolve inquiries and ensure satisfaction.

Qualifications

What You Bring to the Table:

• 1+ years of solid experience in medical collections is required.
• Solid understanding of CPT codes, ICD-10, and healthcare regulations.
• Thorough knowledge of HIPAA privacy regulations.
• Lightning-fast, accurate data entry skills.
• Emotional intelligence with a compassionate, tactful communication style.

Join us and be part of a team where your compassion meets innovation. Together, let's redefine patient care. Apply today and make a meaningful impactone call, one patient, one success story at a time.

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