Job Description
Description
Overview
The Strategy & Public Impact team is The New York Public Library’s central node of information and insights about its users, usage, and impact. We support decision makers and program staff across the institution through business intelligence, impact assessment, strategic conversations, user research, and data mentorship.
The Patron Impact & Satisfaction Researcher will play an important role in helping the Library meet its full potential as a vital, relevant, and accessible public institution that is equitably used across our service area. Our patrons’ satisfaction with the quality and outcomes of their library experience not only influences their future library use - it can also shape their views of, and support for, civic institutions and public life more broadly.
The Patron Impact & Satisfaction Researcher’s mandate is the development, analysis, and dissemination of survey-derived metrics tracking our patron (and broader community) experience, satisfaction, and impact, at the level of the Library overall, as well as its specific programs and services.
This is a great opportunity for someone interested in applying their research and analytical skills to identifying the drivers underlying library “magic” and recommending ways to broaden and deepen it, thereby enhancing our benefit to the communities we serve.
Key responsibilities
In 1 month, the Patron Impact & Satisfaction Researcher will:
In 3 months, they will:
In 6 months, they will:
Required Education & Certifications
Required Skills
Managerial/Supervisory Responsibilities
Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library’s operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library’s vaccination policy will be provided with additional instructions at the time of the conditional offer.
Core Values
All team members are expected and encouraged to embody the NYPL Core Values:
Work Environment
Managerial/Supervisory Responsibilities
N/A
Physical Duties
Pre-Placement Physical Required?
No
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