Job Description

Job Description

Job Description

Post Office Associate & Lead Position

Reports To: Store Manager

Position Summary : Perform daily duties of the USPS post office. Provide exceptional customer service.

Responsibilities:

• Assist with opening and closing procedures
• Keep all Post Office displays well stocked, neat and orderly
• Keep all Post office areas clean and neat, including sweeping, vacuuming, wiping down surface areas, and taking out the trash
• Provide excellent customer service

Knowledge, Skills and Abilities:

• Know all Post Office procedures for processing letters and parcels, including Express Mail, Priority, and First Class
• Weigh letters and parcels to determine mailing costs based on type, weight and destination; affix correct postage
• Certify and insure letters and parcels
• Sell products and services, such as stamps; collect payments accurately
• Ensure packages and letters are in proper condition for mailing
• Assist customers with best options for mailing
• Sort incoming mail by type
• Check-in prepaid packages
• Process POS sales from store or Post Office

Qualification:

• Attention to detail and accuracy
• Strong verbal interpersonal skills
• Ability to assess customer needs and provide friendly customer service
• Ability to lift packages

Work Environment:

• Small public space with friendly staff
• 25-30 hours/week (Monday-Friday)
• Fast paced environment

** Experience Preferred in Post Office environment or in leu of 2+ years in a Customer Service role**

Post Office Lead Position 3 years' experience required

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