Job Description
Join our Corporate Travel Team as an Online Support Agent !
Are you experienced travel professional looking for an exciting new opportunity? We're seeking a
Corporate Travel Online Support Agent to join our dynamic team! In this role, you'll assist travelers with online booking tool inquires, ensuring both cost efficiency and exceptional service.
Experience with Concur and Deem online booking tools is required to be considered for this position. Why AAA? At AAA, we provide a reliable and supportive work environment with plenty of opportunities for career growth.
Work-Life Balance: - Remote Work: This is a fully remote role, allowing you to work from home. However, you must live within our hiring territory to be considered.
- Schedule: Monday-Friday 9:30AM-6:00PM EST
- Paid Holidays: Celebrate eight paid holidays throughout the year.
- Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
- Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.
Rewards and Benefits: - The starting base compensation for this position is $16.10 to $37.58. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
- AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
- Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
- Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
- 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.
What You'll Do: - Provide online booking tool support, managing various queues efficiently.
- Respond to calls and emails, assisting travelers with profile and booking inquiries.
- Book domestic reservations for air travel, hotel, and car rentals.
- Respond to requests for domestic and international price quotations.
- Promote acceptance of fares, rates, and suppliers that align with client travel program policies.
- Maintain professional client relations through prompt and accurate communication.
- Stay informed of airline rules, regulations, and current affairs.
- Achieve individual and contractual service level goals.
- Manage client profiles and manage special requests.
- Monitor global distribution systems (GDS) queues to maintain quality control.
- Deliver exceptional customer service using effective phone communication skills.
Minimum Qualifications: - High school diploma or equivalent.
- At least 4 years of recent experience as a Travel Consultant within the last 6 years.
- Expertise with airline ticket exchanges.
- Experience with Concur and Deem with online booking tools is required.
- Preferably 1+ year of international travel experience.
- Corporate Travel experience and proficiency in Sabre GDS are required.
Full time Associates are offered a comprehensive benefits package that includes:
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
- And MORE! Check out our Benefits Page for more information
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category: Customer Service
Job Tags
Full time, Local area, Remote work, Monday to Friday,