Remote Live Chat and Email Agent Job at CureBay, West Virginia

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  • CureBay
  • West Virginia

Job Description

Job Description

Job Description

Job Description:
Support our customers by responding to their questions via live chat and email. Help with orders, prescriptions, and general inquiries — no phone calls required.

Responsibilities:

  • Respond to customer inquiries via chat and email

  • Provide order updates and prescription assistance

  • Escalate complex issues to internal teams

  • Keep accurate and HIPAA-compliant records

Requirements:

  • 1–2 years of online customer support experience

  • Excellent written communication skills

  • Ability to multitask and stay organized

  • Experience with tools like Zendesk or Freshdesk

Benefits:

  • Work-from-home flexibility

  • Paid training

  • Wellness allowance

Job Tags

Remote job,

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