Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting. Customize ServiceNow modules and applications to fit the specific needs of the business, including incident management, change management, problem management, and more. Develop and maintain integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools. Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations. Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.Required Skills 7+ years of implementation and strong working knowledge of ServiceNow Senior-level proficiency in ServiceNow development and administration. Strong customer interface abilities for requirements gathering and solution design. Expertise in ServiceNow Flow Designer and Workflow Editor, including Scheduled Script Executions and reporting functionalities. Solid understanding of the Software Development Life Cycle (SDLC) and familiarity with Agile and Scrum methodologies. Skilled in building and sustaining integrations between ServiceNow and external systems utilizing REST, SOAP, and other APIs. Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations. Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations. Experience with Business Continuity Management is preferred. Bachelor s degree in computer science, MIS, Engineering or equivalent experience. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
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