Traffic Logistics Coordinator Job at CBX Global, Puerto Rico

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  • CBX Global
  • Puerto Rico

Job Description

Job Description

Job Description

Job Title: Traffic Logistics Coordinator

Job Description: Handles shipments for customers as per their requirements and necessities; performs delivery follow-up. The job will address domestic and cartage shipments while ensuring compliance with import/export regulations.

Duties/Responsibilities:

  • Revise shipment instructions once received from agents and handle accordingly.
  • Respond emails in a timely matter.
  • Collect payments as instructions in place, if customer is PIA (before handling) or COD (before releasing freight).
  • Schedule daily pickups with several vendors.
  • Schedule deliveries as per consignee’s requirements.
  • Follow up on pickups and deliveries during transit until freight arrives destination.
  • Verify shipment documentation and confirm that cargo (quantities) matches commercial invoice or packing list and Bill of Ladings.
  • Follow up until cargo arrives to destination and keep the customer updated.
  • Notifies the customer on shipment delays and updates related the shipment.
  • Revise consignment instructions when paperwork is provided by agents.
  • Assist the WHR to identify unknown cargo when needed.
  • Send OHR to customer as needed and requested depending on the account, as customer requirements.
  • Invoice shipments no later than 2 days after service was provided.
  • Send invoice to customer with all back up.
  • If payment center, make sure all is submitted as process in place.
  • Revise BOL’s once the cargo is delivered or picked up to report shortage or damages.
  • Follow up on POD, important to revise POD to read customer notes if any. If there are notes CSA needs to work, solved, and escalated, if needed.
  • Hacienda transmission of domestic shipments. (shipments that apply)
  • Follow up with customer storage charges if applicable.
  • Notify volume changes to direct supervisor and sales representative.
  • Notify the customer/sales representative short or damages cargo upon arrival.
  • Notify cargo damage to claims department with corresponding backup.
  • Responsible to manage several on hand reports.
  • Solve situations and problems in a timely matter.
  • Report and document any irregularities to Supervisor immediately.

Education and Experience:

  • 1 year of Logistics or freight forwarding experience is preferred.
  • At least 1 year of direct customer service experience.
  • A college degree is not required but preferred.

Requires/ Skills/Abilities:

  • Excellent communication skills, both written and verbal in English (required) and Spanish.
  • Good management and organizational skills.
  • Strong problem-solving skills.
  • Able to collaborate in a team-oriented environment.
  • Multi-tasking abilities.
  • Able to work under pressure.

Job Tags

Immediate start,

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