Job Description

Join Our Team as a CALL TAKER at zTrip!

Are you passionate, dedicated, and self-motivated? zTrip is seeking a CALL TAKER who brings fresh ideas, strong communication skills, and a collaborative spirit to our growing operation. We’re looking for someone eager to learn, grow, and lead by example—someone who can anticipate challenges before they arise and take initiative to resolve them.

About Us:

zTrip is the largest taxi company in the United States , committed to delivering top-tier service and operational excellence. As a Call Taker, you'll play a vital role in keeping our operations running smoothly and our customers satisfied.

What We Offer as a Call Taker:

Schedule: Monday – Friday, 9:30 AM – 6:30 PM

Pay: $16.00 per hour

Benefits:

• Health, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off

Your Responsibilities:

• Manage daily driver activity by dispatching, tracking, and maintaining constant communication
• Monitor and report on service deviations and ensure customers are informed promptly
• Support drivers with mentoring, guidance, and performance expectations
• Deliver exceptional customer service to drivers and riders alike
• Apply quality standards and problem-solving strategies to meet service expectations

What We’re Looking For:

• Strong communication and interpersonal skills
• Reliability and the ability to thrive in a fast-paced environment
• Confidence in making tough decisions and setting a positive example
• Proficiency with computers, Microsoft Office (Outlook, Excel, Word), and quick adaptability to new systems
• Ability to manage multi-line phones and multitask across multiple software programs and screens
• Calm, solution-oriented approach to handling driver or customer issues
• Self-starters who don’t wait to be told what to do—they take initiative

Location: This is an in-person position.

Job Type: Full-time

Ready to make a difference in transportation and grow with a company that values your input? Apply today and become part of the zTrip team!

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