Job Description

We are currently seeking a Copier Technician who will also act as a Customer Support Representative for clients that are experiencing operating & maintenance issues with their office hardware equipment. We are eager to hire an individual who is ready for a challenging, rewarding, and long-term engagement! In this position, the individual hired will be responsible for the repair and maintenance of office equipment by performing diagnostic tests to determine equipment issue and/or end user error. Training with certification from a multinational conglomerate will be provided to the individual hired.

Responsibilities:

• Perform copier machine cleaning and maintenance.
• Run diagnostic tests to determine equipment issue and/or end user error.
• Verify equipment functioning properly by completing test initiatives and final adjustments.
• Assess and troubleshoot customer software and hard copy orders for production problems or issues.
• Service and maintain customer's digital office equipment (copiers) in assigned territory.
• Maintain assigned field stock and parts inventory.
• Complete document service actions-service forms, reports, logs, and records
• Ownership for accomplishing new requests; exploring opportunities to add value to position accomplishments.
• Maintain and service company office equipment and color systems on customer premises.
• Additional duties as assigned

Requirements:

• Some experience with printer/copier required; additional paid training provided.
• High School Diploma or equivalent, required.
• Proficient with all Microsoft Office applications
• Must possess a reliable vehicle; will receive mileage reimbursement.
• Experience in finding resolutions to customer disputes.
• Experience in providing face-to-face and over-the-phone customer service.
• Possesses working knowledge of Windows Operating System, MS Office; MS Excel; opening, closing, and saving of electronic files.
• Excellent Interpersonal communication skills, written and oral.
• Possesses a positive attitude, willingness to learn, and coachable.
• Willing to complete a criminal background check.
• Authorized to work in the US for any employer.

Benefits: Comprehensive benefits package including:

• Performance Bonus Eligible
• 401(k) plan
• Medical, Dental and Vision Insurance
• Life and disability insurance
• Commuter Benefits
• Paid time off options, including vacation, sick time, fixed holidays, parental leave.

William Everett is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

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