Customer Service Representative Job at Contractor In Charge, Phoenix, AZ

WWhPNm0vemZpbjIxV1ZLOW4xaFMvSVYvVUE9PQ==
  • Contractor In Charge
  • Phoenix, AZ

Job Description

Job Description

Job Description

 

 
Customer Service Representative  

Contractor In Charge is looking for an organized, efficient Customer Service Representative with an eye for detail and a high level of accuracy. The Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills. 

Who We Are  
Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offer their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and we let them focus on that by doing the rest for them!

 
Location:   Must live in  Alabama, Arizona, Florida, Georgia. Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Virginia

 
What We Offer:  
  • Competitive salary - starting at $17/hour
  • Medical Benefits -available after 90 days!
  • Retirement Savings Plan
  • Vacation Pay
  • Paid training 
  • Incentive programs 
  • Advancement Opportunities
Responsibilities:  
  • Answer all incoming calls, as the initial point of contact 
  • Using a company-prepared script, answer our customers’ questions and guide them to the best service-solution for their home 
  • Provide a sense of calm and exhibit empathy for customers, so they feel comfortable 
  • Conduct service-related, follow-up calls to check in on past customers and assess their current needs 
  • Help the field team by taking detailed notes from customer calls and entering them into our system 
  • Contribute to our company’s culture by being upbeat and hard-working 
Requirements:  
  • High School Diploma/GED is required 
  • Self-starter, reliable, flexibility with hours 
  • High level of accuracy and efficiency 
  • Exceptional verbal and written communication skills 
  • Courteous, professional manner, strong customer service skills 
  • Computer literacy and strong typing skills (30+ WPM),experience with Microsoft Office
  • Excellent multitasking and follow-up skills, with high attention to detail 
  • Excellent interpersonal communication skills on a professional and technical level
  • Able to work both independently and as part of a team 
  • Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required.
Work Schedule:
  • This entry-level work-from-home job works a  flexible schedule depending on business needs.

We are an equal opportunity employer 


 

Powered by JazzHR

EMyHifl0DP

Job Tags

For contractors, Work from home, Flexible hours,

Similar Jobs

William Blair

Investment banking Full Time (MBA) Associate 2025 Job at William Blair

 ...the most qualified, passionate candidates who specialize in investment banking, investment management, private wealth management, and a variety...  .... Focus on improving the quality of analyst and summer intern work product. Ensure senior team knows the valuable contributions... 

AT&T

Machine Operator Job at AT&T

 ...that you are helping others and connecting our customers to what matters most to them every day. #connectourcustomers As a Machine Operator, youll work independently in the field placing buried service wire using a manually controlled gasoline or diesel-powered... 

Sharp Medical Staffing

Travel Nurse RN - Diabetic Educator - $6,350 per week Job at Sharp Medical Staffing

 ...Sharp Medical Staffing is seeking a travel nurse RN Diabetic Educator for a travel nursing job in central, Rhode Island. Job Description & Requirements ~ Specialty: Diabetic Educator ~ Discipline: RN ~ Start Date: ASAP ~ Duration: 4 weeks ~60 hours per... 

Jourdanton Independent School District

High School Campus Receptionist Job at Jourdanton Independent School District

 ...assistance for the efficient operation of the campus office. Qualifications: Education/Certification: High school diploma or GED Special Knowledge/Skills: Proficient keyboarding skills Effective organization, communication,... 

LVI Associates

Senior Interior Designer Job at LVI Associates

 ...As a Senior Interior Designer, you will play a critical role in leading and managing interior design projects in various sectors, with a strong preference for experience in hospitality, sports and entertainment, performing arts, airports, and urban design. You will collaborate...