This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Lead in Italy.
As a Customer Success Lead, you will manage a team of Customer Success Managers (CSMs) across the EMEA region. Your primary mission is to ensure customers are achieving maximum value from the platform, while scaling the success function for growth. You will lead by example, developing processes, playbooks, and automation to improve customer impact and drive team efficiency. In this role, you’ll collaborate with cross-functional teams, build strong relationships with strategic customers, and lead efforts to drive long-term success and customer retention. This is an exciting opportunity to define and shape the customer success function at a rapidly growing company in a dynamic, remote-first environment.
Requirements:
Benefits:
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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