ERP/CRM Configuration SME Job at Robert Half, Denver, CO

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  • Robert Half
  • Denver, CO

Job Description

Job Description

Job Description

We are looking for an experienced HRIS Analyst to join our team remotely, supporting the senior care industry. In this role, you will play a key part in analyzing, designing, and implementing application systems while collaborating with users to optimize system performance and resolve technical challenges. This position offers the opportunity to work on impactful projects and contribute to the enhancement of processes and workflows.

Responsibilities:

• Manage the design, configuration, testing, and implementation of files and systems within assigned products and scope.

• Collaborate with users to troubleshoot technical issues, optimize system performance, and resolve application-related challenges.

• Develop and maintain detailed build documentation and process flows to support business units and end users.

• Analyze business operations and prioritize system changes to meet organizational needs.

• Investigate user preferences and make informed design decisions to improve application specifications.

• Review, test, and implement new functionality from system releases, ensuring alignment with business requirements.

• Provide system administration support, including adhering to security protocols and change control standards.

• Accurately track time worked and develop level-of-effort estimates for assigned tasks.

• Demonstrate strong organizational and communication skills while managing multiple tasks efficiently.

• Participate in on-call rotations to provide timely support for application-related issues.

• At least 5 years of experience in ERP/CRM application configuration and design, including ADP Payroll, UKG Pro, and Kronos.
• Bachelor's degree in health, science, business, or equivalent experience preferred.
• Certification in relevant ERP/CRM applications may be required, depending on supported systems.
• Minimum of 3 years of experience working in a healthcare setting, such as a physician practice or hospital.
• Demonstrated project management skills with the ability to handle complex tasks and meet deadlines.
• Strong interpersonal and communication skills to interact effectively with team members and end users.
• Ability to analyze workflows, collect data, and resolve technical issues efficiently.
• Familiarity with adhering to standards for change control, naming conventions, and security classifications.

Job Tags

Remote work,

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