Job Description

Front Office Manager with mandatory Bahamian experience - Bahamas

Located on a pristine island in the Bahamas, this 110+ villa luxury resort is an iconic destination offering unparalleled privacy, world-class service, and exceptional guest experiences. Designed for elite travelers seeking discreet, personalized hospitality, the resort is a benchmark in barefoot luxury with a strong focus on service excellence, environmental stewardship, and Caribbean charm.

Position Overview

We are seeking an experienced and detail-driven Front Office Manager to lead and elevate our Front Office operations. This critical leadership role requires hands-on expertise across all front office functions, a genuine passion for hospitality, and a demonstrated ability to deliver luxury guest experiences in a remote island environment . The ideal candidate brings strong Caribbean resort experience, deep operational knowledge, and proven team leadership.

Key Responsibilities

• Oversee the full scope of Front Office operations including Reception, Guest Services, Concierge, Bell Services, and Night Audit.
• Ensure seamless arrivals, in-house guest experiences, and departures aligned with the resort’s ultra-luxury standards.
• Lead, mentor, and inspire a multicultural Front Office team with a focus on training, service excellence, and performance management.
• Coordinate closely with Housekeeping, Reservations, Engineering, F&B, and Security to ensure a smooth and personalized guest journey.
• Manage VIP and repeat guest profiles, special requests, and anticipatory service touchpoints.
• Handle guest feedback, service recovery, and operational challenges with a solutions-oriented and gracious approach.
• Oversee PMS and front office systems (e.g., Opera, ALICE, HotSOS) to ensure accuracy in billing, reporting, and guest profiles.
• Contribute to budgeting, scheduling, departmental SOPs, and ongoing service innovation.
• Maintain compliance with brand, LQA, and Forbes standards of excellence.
• Support emergency protocols, guest safety measures, and front office crisis management plans.

Required Qualifications

• Minimum 5 years of progressive Front Office leadership experience in a luxury resort environment , with at least 2 years in a Caribbean or remote island location .
• Strong operational knowledge and hands-on experience across all Front Office functions.
• Proficiency in Opera or similar PMS systems; experience with CRM and guest profiling tools is a plus.
• Proven success in managing multicultural teams in a high-expectation, high-touch service environment.
• Impeccable communication, interpersonal, and guest relation skills.
• A calm, professional demeanor with strong problem-solving ability and guest empathy.
• Fluent in English; other languages are a plus.

Preferred Qualifications

• Degree or diploma in Hospitality Management or related field.
• Experience with pre-opening, brand repositioning, or Forbes/LQA standard implementation.
• Knowledge of sustainability and local culture integration in luxury hospitality is an asset.

Compensation

• Competitive compensation and performance-based incentives.
• On-site accommodation and meals.
• Relocation support and health benefits.
• A collaborative, dynamic work environment in one of the Caribbean’s most exclusive destinations.
• Opportunities for growth and professional development within a globally respected luxury hospitality brand.

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