Night Auditor Job at Avid/Candlewood Coralville, Coralville, IA

WnhLNmwvM2NqM2V4VWx5OG1sbFUvNGQrVUE9PQ==
  • Avid/Candlewood Coralville
  • Coralville, IA

Job Description

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day

  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day’s schedule
  • Jump into other ad-hoc duties when your colleagues need your help
What we need from you
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
  • Flexibility - night, weekend and holiday shifts are all part of the job
  • You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
  • Experience - ideally you’ll have spent at least one year in a front desk or guest service position
  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Job Tags

Holiday work, Part time, Local area, Weekend work,

Similar Jobs

Kinetic Events

Inside / Outside Sales Position, Brand Ambassador and Event Staffing Agency Job at Kinetic Events

 ...start+ bonus/commission Kinetic Events Staffing ( ( is a leading provider of temporary...  ...shows, and brand ambassador programs. We work with hundreds of companies every year in...  ...sales targets. We offer Work from home or local co-working stipend. Opportunities... 

Tandem Restaurant Partners

Prep Cook, Breakfast Job at Tandem Restaurant Partners

 ...Refer to Daily Prep List at the start of each shift for assigned duties. Understand and comply with standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures. Clean and sanitize workstation area including tables, shelves... 

Bishop Rehabilitation & Nursing Center

Registered Nurse - Supervisor - Night Shifts Job at Bishop Rehabilitation & Nursing Center

 ...Bishop Rehabilitation & Nursing Center is looking for a Registered Nurse (RN) Supervisor to work the Night Shift in our facility in Syracuse, NY . We are now offering a $2,000 sign-on bonus! DUTIES: As a Registered Nurse (RN) supervisor, complete... 

Kelly Services

Accounting Clerk Job at Kelly Services

 ...nTemporary Contractor for 6-8 Weeks \n$22-$25.00/HR \nMonday-Friday 8AM-5PM \n \nAccounting Clerk: \nHandling Accounts Payables & Receivables.\n\t\t\t\t \n\t\t\t\t\t\n\t\t\t\t \n\t\t\t\t \n\t\t\t\tAs part of our promise to talent, Kelly supports those who... 

KPMG US

Director, Liquidity Risk (Melville) Job at KPMG US

 ...for client use. # Plan and execute client engagements focusing on Liquidity Risk, Regulatory Reporting, Stress Testing, Funds Transfer Pricing, and Recovery Planning. Additional responsibilities for the Director include engaging in business development, leading...