Job Description

Job Description

We are representing a manufacturing firm in the Reading, PA area who is looking to hire a REMOTE Sales Support Specialist to support their Sales team.

This role is 100% remote and can pay up to $55,000. They also provide fantastic benefits and supportive company culture.

Sales Support Specialist Responsibilities:

• Prepare and update price quotes for customers using Excel and HubSpot.
• Ensure accuracy and quick turnaround on all quotes and pricing requests.
• Follow up with customers regarding quotes, samples, and order status using HubSpot and Outlook.
• Build strong relationships through consistent communication and customer care.
• Confirm customer orders and ensure order patterns are correct.
• Check inventory availability and coordinate sample requests.
• Respond to customer inquiries with professionalism, patience, and a solutions-focused approach.
• Support inside sales efforts by maintaining strong customer relationships and communicating clearly with internal teams.
• Manage inbound calls and schedule follow-up calls/meetings as needed.
• Keep accurate notes, activity logs, and records in HubSpot.
• Obtain freight quotes and verify pricing details when needed.
• Pull reports and create spreadsheets to support the sales team.
• Collaborate on special projects and continuously improve processes.

Sales Support Specialist Requirements:

• 5+ years in customer service, inside sales, or sales support within a manufacturing or B2B environment .
• Strong Microsoft Office skills (especially Excel).
• Experience using HubSpot (SAGE 100 experience is a plus).
• Tech-savvy and quick to learn new systems.
• Organized, detail-oriented, and able to manage multiple priorities.
• Excellent verbal and written communication skills.
• A proactive, team-oriented mindset and the ability to work independently in a remote environment.

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