Sales Support Specialist Job at Matlock Group LLC, Reading, PA

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  • Matlock Group LLC
  • Reading, PA

Job Description

Job Description

We are representing a manufacturing firm in the Reading, PA area who is looking to hire a REMOTE Sales Support Specialist to support their Sales team.

This role is 100% remote and can pay up to $55,000. They also provide fantastic benefits and supportive company culture.

Sales Support Specialist Responsibilities:

  • Prepare and update price quotes for customers using Excel and HubSpot.
  • Ensure accuracy and quick turnaround on all quotes and pricing requests.
  • Follow up with customers regarding quotes, samples, and order status using HubSpot and Outlook.
  • Build strong relationships through consistent communication and customer care.
  • Confirm customer orders and ensure order patterns are correct.
  • Check inventory availability and coordinate sample requests.
  • Respond to customer inquiries with professionalism, patience, and a solutions-focused approach.
  • Support inside sales efforts by maintaining strong customer relationships and communicating clearly with internal teams.
  • Manage inbound calls and schedule follow-up calls/meetings as needed.
  • Keep accurate notes, activity logs, and records in HubSpot.
  • Obtain freight quotes and verify pricing details when needed.
  • Pull reports and create spreadsheets to support the sales team.
  • Collaborate on special projects and continuously improve processes.

Sales Support Specialist Requirements:

  • 5+ years in customer service, inside sales, or sales support within a manufacturing or B2B environment .
  • Strong Microsoft Office skills (especially Excel).
  • Experience using HubSpot (SAGE 100 experience is a plus).
  • Tech-savvy and quick to learn new systems.
  • Organized, detail-oriented, and able to manage multiple priorities.
  • Excellent verbal and written communication skills.
  • A proactive, team-oriented mindset and the ability to work independently in a remote environment.

Job Tags

Work at office, Remote work,

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