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Store Manager - The Shops at Prudential Center

Country/Region: US

Application Deadline: n/a

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

Note: This job requires completing an assessment that will be emailed upon application submission.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and attract top talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and HR team to address performance issues and policy violations.
• Utilize your expertise across talent, brand, operations, and fan experience to ensure timely implementation of visual merchandising directives, operational efficiency, and ongoing talent development.
• Perform all other duties as assigned.

To succeed in this role, you should:

• Have at least 3-5 years of experience as a Store Manager in a high-performance retail environment.
• Demonstrate strong communication skills, both written and verbal, with a sense of Care.
• Be able to connect with people at all organizational levels and inspire them.
• Possess sharp business acumen and analytical skills to deliver positive results.
• Be a talent magnet, skilled in recruiting, retaining, and developing exceptional teams, with experience in succession planning and internal mobility.
• Have knowledge of Microsoft Office 365 and retail point-of-sale systems.
• Be at least 18 years old and able to provide proof of identity and work eligibility.
• Be flexible to work nights, weekends, and holidays, with the ability to stand for extended periods, lift 50+ pounds, and arrive on time.

We offer:

• A competitive compensation package including base salary plus bonuses.
• A 401K plan for your financial future.
• Extensive benefits such as Medical, Dental, Vision, Disability, Life insurance, and product discounts.
• Growth opportunities through learning and development programs, feedback, LinkedIn Learning, tuition reimbursement, and more.
• PTO including Vacation, Personal, Sick, Birthday, Celebration days, and Holidays.

About Pandora:

Pandora is the world’s largest jewellery brand, known for accessible luxury jewelry crafted from high-quality materials. We inspire self-expression and storytelling through our jewelry, with over 6,800 points of sale in more than 100 countries, including 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and is committed to sustainability, aiming to halve greenhouse gas emissions by 2030. We are listed on Nasdaq Copenhagen, with 2024 revenues of DKK 31.7 billion (EUR 4.2 billion).

Pandora’s recruitment process is transparent and fair, promoting equality and discouraging identity-related biases. We encourage applicants to focus on skills and experience.

About Pandora NAM:

The North American team includes over 115 employees in New York & Baltimore, 80+ in Columbia, Maryland, 100+ in field roles, and 3,900+ in owned stores. The US is Pandora’s largest market, with over 1,400 points of sale, including more than 420 concept stores, over 300 owned and operated by Pandora.

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