Job Description
USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements. For more information visit us at
Job Title: Vice President of Broadcast Operations
Location: Melbourne, FL
Required:
- Ability to work onsite, full-time at our Melbourne, FL campus
- 10+ years of progressive experience in broadcast operations management
- Extensive knowledge of broadcast system implementation and integration
- Demonstrated success managing multiple complex projects simultaneously
- Experience with international business operations and global shipping logistics
- Strong track record of building and maintaining client relationships
- History of adapting to technological changes in the media and broadcast industries
Position Summary
The Vice President of Broadcast Operations leads all aspects of USSI's broadcast business unit, overseeing approximately 50-60 simultaneous projects across national and international markets. This role requires exceptional multi-tasking abilities, deep broadcast industry knowledge, strong client relationship skills, and the ability to navigate complex international business environments. The position demands both operational excellence and strategic vision to maintain USSI's competitive position during the ongoing digital transformation in broadcasting. The role partners closely with the C-Suite leadership.
Core Responsibilities
Operational Leadership
- Direct the planning, integration, and completion of broadcast system installations and implementations
- Manage a diverse, high-volume portfolio of simultaneous projects across global locations
- Oversee international warehousing and shipping operations for broadcast equipment
- Track revenue, project performance, and ensure compliance with national and international regulations and requirements
- Maintain high standards of technical quality while balancing operational efficiency
- Ensure critical broadcast customer needs and emergencies are responded to with urgency
Team Management
- Lead, develop, and motivate the broadcast operations team
- Establish clear expectations and build trust with direct reports
- Participate in hiring decisions for key broadcast operations positions
- Oversee the tiered service model for broadcast support
- Delegate responsibilities appropriately while maintaining oversight of critical functions
- Foster a culture of teamwork, technical excellence, and customer responsiveness
Strategic Business Development
- Engage openly in opportunities with emerging technologies including streaming platforms and Next Gen TV
- Position USSI as the engineering implementation partner for major broadcasting innovations
- Anticipate shifts in broadcast technology and adapt service offerings
- Identify opportunities for cross-division collaboration (e.g., projects combining broadcast, digital signage, and data collection)
- Maintain relationships with major broadcasting industry players and technology vendors
- Leverage USSI's reputation for reliability to expand service offerings and client relationships
Client Relationship Management
- Serve as the primary relationship manager for demanding broadcast customers
- Navigate complex international business relationships with cultural sensitivity
- Demonstrate calm under pressure when addressing critical broadcast emergencies
- Maintain USSI's reputation for reliability and problem-solving in the broadcast industry
- Uphold the company's commitment to customer service excellence through responsive leadership
- Translate customer needs into actionable operational directives
Qualifications and Experience
Required Qualifications
- 10+ years of progressive experience in broadcast operations management
- Extensive knowledge of broadcast system implementation and integration
- Demonstrated success managing multiple complex projects simultaneously
- Experience with international business operations and global shipping logistics
- Strong track record of building and maintaining client relationships
- History of adapting to technological changes in the media and broadcast industries
Preferred Experience
- Background with major broadcasting networks or media companies
- Experience with the transition to IP-based broadcasting and streaming technologies
- Understanding of Next Gen TV and emerging broadcast distribution models
- History of managing cross-functional teams across diverse locations
- Experience balancing technical quality standards with operational constraints
- Knowledge of international compliance and regulatory considerations in broadcasting
Key Competencies
Core Competencies
Customer Focus
- Treating customer urgency as "my emergency" requiring immediate solutions
- Remaining calm and reliable during critical broadcast situations
- Building deep understanding of each broadcasting client's unique needs and expectations
- Designing operational approaches that prioritize broadcast quality and reliability
- Establishing strong, trust-based relationships with major broadcasting clients
Strategic Mindset
- Anticipating shifts in broadcast technology and emerging areas to position USSI accordingly
- Translating technology trends into operational capabilities and service offerings
- Developing approaches to integrate broadcast with other business units
- Connecting operational decisions to long-term competitive positioning
Action Oriented
- Moving decisively when broadcast emergencies require immediate resolution
- Taking initiative to solve complex technical and logistical challenges
- Proactively addressing potential issues before they impact broadcast operations
- Implementing innovative approaches to project management and execution
Drives Results
- Successfully managing high-volume projects across global locations simultaneously
- Establishing clear performance expectations for broadcast operations teams
- Persisting through obstacles to complete critical broadcast implementations
- Optimizing resources to maximize efficiency and quality across diverse projects
Drives Vision & Purpose
- Translating company vision into broadcast operations strategy
- Inspiring broadcast teams with clear direction and purpose
- Connecting day-to-day broadcast activities to larger strategic objectives
Executive Leadership Competencies
Financial Acumen
- Understanding the financial implications of broadcast project decisions
- Tracking and reporting revenue and developing approaches that balance technical quality with cost considerations
- Making resource allocation decisions that optimize project profitability
- Balancing investment in new broadcast technologies with financial constraints
Ensures Accountability
- Establishing clear performance expectations for broadcast operations teams
- Creating mechanisms to track project progress and ensure accountability
- Holding team members accountable for meeting project commitments
- Creating systems that promote ownership of broadcast quality and timelines
- Addressing performance issues promptly and constructively
Attracts Top Talent
- Recruiting broadcast professionals with both technical expertise and customer service orientation
- Creating an environment that appeals to high-performing broadcast talent
- Ensuring robust selection processes for critical broadcast operations positions
- Identifying candidates who combine technical knowledge with cultural sensitivity to interface globally
Develops Talent
- Investing in the development of broadcast capabilities throughout the organization
- Creating growth opportunities that build cross-functional understanding
- Mentoring high-potential broadcast talent for succession planning
- Modeling continuous learning as broadcast technology evolves
Builds Effective Teams
- Fostering collaboration across operations
- Creating teams that can operate effectively across international boundaries
- Leveraging diverse perspectives to enhance broadcast solutions
- Building trust between broadcast teams and other business units
Communicates Effectively
- Formulating clear directives and implementation plans for complex projects
- Tailoring communications to different cultural contexts and audiences
- Creating mechanisms for effective project communication across time zones
- Using multiple channels to ensure critical information reaches all stakeholders
- Actively listening to team insights and customer feedback
Instills Trust
- Demonstrating authenticity and truthfulness in all interactions
- Maintaining reliable performance under pressure in critical situations
- Following through consistently on commitments to clients and team members
Demonstrates Self-Awareness
- Understanding personal strengths as an operational leader
- Identifying areas where additional expertise or support is needed
- Building a broadcast leadership team that complements personal capabilities
- Appreciating the impact of leadership style on international teams
Job Tags
Full time, Immediate start, Shift work,