Job Description
Position Summary:
The Warranty Administrator will be responsible for managing and processing all warranty claims, ensuring compliance with General Motors’ policies and procedures. This role requires a detail-oriented professional with strong knowledge of GM warranty systems, excellent organizational skills, and the ability to work collaboratively with service advisors, technicians, and management.
Key Responsibilities:
Accurately prepare, process, and submit warranty claims to General Motors in a timely manner.
Review repair orders for completeness, proper documentation, and compliance with GM policies.
Ensure proper coding of warranty labor operations, failure codes, and defect codes.
Maintain up-to-date knowledge of GM warranty policies, bulletins, and recalls.
Track claim status, follow up on outstanding claims, and resolve rejected or denied claims.
Audit warranty submissions for accuracy to minimize charge-backs and financial risk.
Serve as the primary liaison between the dealership and GM regarding warranty-related matters.
Train and support service department staff on warranty procedures and compliance.
Maintain organized warranty records and reports for management review.
Qualifications:
Minimum of 2–3 years of experience as a General Motors Warranty Administrator (Required).
In-depth knowledge of General Motors warranty systems (e.g., Global Warranty Management).
Strong understanding of warranty coding, policies, and procedures.
Exceptional attention to detail and accuracy in claim processing.
Proficiency with dealership management systems (DMS) and Microsoft Office Suite.
Excellent communication and problem-solving skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Benefits:
Competitive wages based on experience.
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holidays.
Employee discounts on vehicles and services.
Opportunities for career advancement and ongoing training.
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